Customer Service Rep H

NATIONAL METALWARES LP; Aurora (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

National Metalwares LP in Aurora, IL, seeks a Customer Service Representative to manage orders, respond to inquiries, and coordinate with sales and production. You will use SAP and Excel to track orders, provide status updates, quotes, and maintain accurate customer data.

The role emphasizes clear communication, detail orientation, and timely handling of multiple orders in a fast-paced manufacturing environment.

Qualifications

• High School diploma required.
• 2-7 years' experience in customer service position; manufacturing preferred.
• Strong communication (verbal and written) and interpersonal skills.
• Strong attention to detail and ability to manage multiple projects in a timely manner.

Responsibilities

• Correspond with customers via telephone, e-mail, fax, etc.
• Following standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates.
• Track orders through delivery; update manufacturing/shipping team and customers as needed.
• Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate.
• Maintain a proficient knowledge of all company products and services.
• Accurately enter and maintain all orders and customer data in company order entry systems.

Skills

Customer service

Order processing

Communication

Multitasking

Education

High School Diploma

Tools

SAP

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep H

Administrative Full Time Professional Aurora, IL, US

3 days ago Requisition ID: 1004

Salary Range: $25.00 To $35.00 Annually

National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to Plant Manager.

• Correspond with customers via telephone, e-mail, fax, etc.
• Following standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates.
• Track orders through delivery; update manufacturing/shipping team and customers as needed.
• Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalation customer issues when appropriate.
• Maintain a proficient knowledge of all company products and services.
• Accurately enter and maintain all orders and customer data in company order entry systems. Position Requirements

• High School diploma required
• 2-7 years' experience in customer service position; manufacturing preferred
• Strong communication (Verbal and written) and interpersonal skills
• Strong attention to detail and ability to manage multiple projects in a timely manner

Key Responsibilities

• Accurately enter, process, update, and track customer orders using SAP.
• Respond professionally to incoming customer calls, emails, and order inquiries.
• Provide customers with product information, order status, availability, and delivery updates.
• Coordinate with Sales, Production, Shipping, and other internal departments to resolve order-related concerns.
• Review purchase orders for accuracy, pricing, quantities, and delivery requirements.
• Maintain accurate customer records and order documentation.
• Utilize Microsoft Excel to organize information, maintain reports, and track orders.
• Address customer concerns and escalated issues when appropriate.
• Perform additional administrative and customer service duties as assigned.

Required Qualifications

• Previous experience in customer service, call center operations, or order management.
• Extensive experience with high-volume order entry and order processing.
• Experience using SAP or comparable ERP software; SAP strongly preferred.
• Proficiency in Microsoft Excel and Microsoft Office.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize deadlines, and maintain accuracy.
• Ability to work onsite for a 40-hour workweek.

Preferred Qualifications

• Customer service experience within manufacturing, steel, metals, or industrial distribution.
• Bilingual English/Spanish communication skills.
• Experience coordinating orders with production, warehouse, and shipping departments.

Important Temporary Employment Disclosure

This is a temporary position with no guarantee of employment beyond November 18, 2026.

Metalex LLC is currently undergoing a potential sale of the business. As a result, continued operations and staffing needs remain uncertain.

The assignment may end on or before November 18, 2026, depending on business conditions, operational needs, and the outcome of the sale process. Employment beyond this date is not guaranteed. Any extension would be subject to business needs and company approval.

Metalex LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, genetic information, military status, sexual orientation, gender identity, or any other status protected by applicable federal, Illinois, or local law.

Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.