Customer Service Rep – Global Auction Platform (PTO + 401k)

Ritchie Bros. Auctioneers, Inc.; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

Ritchie Bros. Auctioneers, Inc. in Nashville seeks a Customer Service Representative to deliver outstanding service at our RB Global operations.

You’ll assist customers in person and through phone and email channels, helping branches run successful auctions. You will process orders, maintain records, reference pricing and delivery details, and support busy office activities to ensure a smooth customer experience.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy and basic computer skills.
• Time management and organizational skills.
• Positive attitude and professional appearance.
• Able to work independently with minimal supervision.

Responsibilities

• Provide customer support via mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into internal systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

Skills

Customer communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

Ritchie Bros. Auctioneers, Inc. in Nashville seeks a Customer Service Representative to deliver outstanding service at our RB Global operations.

You’ll assist customers in person and through phone and email channels, helping branches run successful auctions. You will process orders, maintain records, reference pricing and delivery details, and support busy office activities to ensure a smooth customer experience.