Customer Service Rep — Floating Schedule & Data Entry

Integrated Resources Inc.; Merrimac (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading staffing firm is looking for a Customer Service representative to join their team in Byfield, MA. The role involves handling customer inquiries efficiently, maintaining solid relationships, and meeting productivity standards. Candidates should possess excellent communication skills, organizational abilities, and be comfortable working a flexible schedule, including evenings and weekends.

Qualifications

• Flexibility to adapt to changing environments.
• Ability to maintain confidentiality on all patient health information.
• Looking for quality, reliable candidates with no attendance issues.

Responsibilities

• Receive and place telephone calls, and maintain customer relationships.
• Perform data entry and document all calls.
• Meet productivity standards and identify trends in call drivers.

Skills

Organizational ability

Attention to detail

Phone etiquette

Confidentiality

Typing skills

Computer knowledge

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

A leading staffing firm is looking for a Customer Service representative to join their team in Byfield, MA. The role involves handling customer inquiries efficiently, maintaining solid relationships, and meeting productivity standards. Candidates should possess excellent communication skills, organizational abilities, and be comfortable working a flexible schedule, including evenings and weekends.