Customer Service Rep (CSR)

Dek's Decks; Pennsylvania; Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hourly base plus bonus

Consistent weekday schedule

Paid training on our process and产品

Descripción de la vacante

Dek's Decks is seeking a Customer Service Representative (CSR) to support homeowners with calls, quotes, and scheduling. You will qualify projects, book consultations, and ensure timely follow-up on leads while maintaining accurate CRM notes.

A friendly, organized phone presence is essential for success in this role. You’ll work with CRM and texting platforms, with paid training and a consistent weekday schedule.

Formación

• 2+ years in phone-based customer service, scheduling, or inside sales.
• Great phone presence—warm, fast, organized.
• Comfortable with CRM software, email, and texting platforms.
• Home services experience is a plus, not a requirement.
• Bilingual English/Spanish is a bonus.

Responsabilidades

• Answer inbound calls, web quote requests, and texts quickly.
• Qualify projects and book design consultations on the sales calendar.
• Follow up on unbooked leads until you get a yes or a no.
• Keep the CRM clean and notes accurate.
• Coordinate scheduling updates between homeowners and production.

Conocimientos

Phone-based customer service

Scheduling

Inside sales

Bilingual English/Spanish (bonus)

CRM software

Herramientas

CRM software

Email platforms

Texting platforms

Descripción del empleo

Customer Service Representative (CSR)

What You’ll Do

• Answer inbound calls, web quote requests, and texts quickly
• Qualify projects and book design consultations on the sales calendar
• Follow up on unbooked leads until you get a yes or a no
• Keep the CRM clean and notes accurate
• Coordinate scheduling updates between homeowners and production

What We’re Looking For

• 2+ years in phone-based customer service, scheduling, or inside sales
• Great phone presence warm, fast, organized
• Comfortable with CRM software, email, and texting platforms
• Home services experience is a plus, not a requirement
• Bilingual English/Spanish is a bonus

What We Offer

• Hourly base plus bonus for booked and sold appointments
• Consistent weekday schedule
• Paid training on our process and products
• A brand homeowners are actually happy to hear from