Customer Service Rep (Call Center) (Venice, FL)

MITER Brands; Nokomis (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

Paid time off

Tuition reimbursement

Life insurance

Job summary

MITER Brands Venice on-site is seeking a Customer Service Representative to resolve warranty inquiries, coordinate service solutions, and communicate clearly from first contact to resolution. You will support builders, contractors, and homeowners while partnering with internal teams to ensure quality outcomes.

The role rewards strong customer communication, problem solving, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of customer service experience preferred.
• Experience in windows, millwork, or warranty processes is helpful but not required.

Responsibilities

• Resolve warranty inquiries and coordinate service solutions.
• Communicate clearly and promptly from first contact through resolution.
• Schedule field service technicians and coordinate with internal teams to ensure timely outcomes.
• Provide accurate documentation and follow-ups to customers and internal partners.

Skills

Customer communication

Problem solving

Organization & accuracy

Time & priority management

Collaboration

Professional judgment

Education

High school diploma or equivalent

Job description

Job Description Customer Service RepresentativePGT Windows & Doors (Part of MITER Brands) Venice, FL | Onsite- 3400 Precision Dr., North Venice 34275 Monday–Friday | 8:00 a.m. – 4:30 p.m.Hourly Pay: $19– $21(based on experience) Role PurposeThe Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes. About MITER BrandsMITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members. Core Skills (Required)These are the skills needed to be successful from day one:Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and emailProblem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolutionOrganization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑upsTime & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environmentCollaboration: Ability to work effectively with cross‑functional teams to resolve customer issuesProfessional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly Transferable & Learnable SkillsThese skills can be developed with training and on‑the‑job support:Learning product knowledge related to windows, doors, and warranty processesNavigating internal systems to track warranty claims, service requests, and paymentsCoordinating schedules with field service technicians across assigned regionsCommunicating service timelines and expectations to customersAdapting to changing priorities while maintaining service quality What Success Looks LikeIn this role, success means:Customer inquiries are resolved accurately and within expected timelinesWarranty claims are validated and processed efficientlyField technicians are scheduled effectively and prepared for service visitsCustomers feel informed, supported, and confident throughout the processInternal partners receive complete, timely information to support resolutionService commitments and quality standards are consistently met2-3 years’ previous experience in customer service preferred.️ Tools & Work EnvironmentPhone and email communication with customersInternal service, scheduling, and payment systemsCross‑functional collaboration with Field Service, Sales, Leadership, and EngineeringFast‑paced, customer‑focused environment requiring flexibility and professionalism Education & Experience (Flexible)High school diploma or equivalent requiredCustomer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)Experience in windows, millwork, or warranty processes is helpful but not required Why Join MITER Brands?Stable weekday scheduleCompetitive hourly payOpportunity to work with trusted, nationally recognized brandsSupportive, team‑oriented environmentA role where your skills directly impact customer satisfaction and brand reputation#MITERveniceWhat We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness ClinicFinancial ProtectionCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident InsuranceAdditional BenefitsPaid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramMITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.Work Authorization and Sponsorship Disclosure:The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.