Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid)

MAPFRE; Georgia; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking motivated Customer Service Representatives to join their dynamic team. In this role, you'll be at the forefront of delivering exceptional customer experiences, handling calls about billing and claims, and ensuring customer satisfaction. With a commitment to employee welfare and social responsibility, this company offers a flexible work environment, competitive wages, and a comprehensive benefits package. If you thrive in a collaborative atmosphere and have a passion for helping others, this opportunity is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Profit sharing

Tuition reimbursement

Qualifications

• 1-3 years of customer service experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Deliver exceptional customer experiences via phone.
• Handle calls related to billing and claims coordination.

Skills

Call center billing experience

Bilingual (Spanish/English)

Strong communication skills

Problem-solving skills

Basic computer proficiency

Ability to work on the phone

Accountability

Education

High School Diploma or equivalent

Job description

At MAPFRE, our commitment to care is the driving force behind everything we do. We prioritize the needs of our employees, customers, and community, fostering a culture of collaboration, innovation, and social responsibility.

About the Role

We value our Customer Service team for their talent, commitment, and innovative spirit. We are seeking individuals who embody these qualities daily to join us as Customer Service Representatives. In this role, you will deliver exceptional customer experiences by handling calls related to billing, products, lines of business, and claims coordination, including first notice of loss.

Preferred Experience and Skills

• Call center billing or first notice of loss experience preferred
• Bilingual (Spanish/English) skills preferred
• Strong communication and problem-solving skills
• Ability to make independent decisions and escalate when necessary
• Proficiency with basic computer commands and willingness to learn new software
• Ability to work on the phone for extended periods
• Accountability and receptiveness to feedback

Compensation and Schedule

This position offers an hourly wage of $17.75 - $19, with comprehensive benefits starting from day one. The initial training lasts approximately 6-7 weeks, during which the schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST). Post-training, the schedule becomes a flexible Monday through Friday, 8:00 a.m. to 6:00 p.m. (EST), with some holidays required.

Qualifications

• High School Diploma or equivalent
• 1-3 years of customer service experience

Benefits and Work Environment

We offer competitive wages and a comprehensive benefits package, including health, dental, vision, life insurance, PTO, holidays, 401(k), profit sharing, tuition reimbursement, and more. Positions are fully remote within the US or hybrid (3 days in the office, 2 days remote) at our Webster, MA location.

Application

Thank you for considering a career with MAPFRE Insurance. We are rated "A" (Excellent) by A.M. Best and serve over 3,000 independent agents across 11 states.