CUSTOMER SERVICE REP/ATTENDANT

Pivot Parking; Nashville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

Pivot Parking is seeking a Customer Service Representative/Attendant to ensure exceptional customer interactions at their parking facilities in Nashville. The position involves assisting customers, addressing inquiries, and maintaining a high standard of service delivery. Ideal candidates will possess strong communication skills and previous customer service experience, effectively contributing to a positive parking experience.

Qualifications

• High school diploma or equivalent; additional training in customer service preferred.
• Previous experience in customer service, hospitality, or retail is advantageous.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet customers and provide assistance as they use parking facilities.
• Resolve customer inquiries regarding parking rates and methods.
• Maintain cleanliness and functionality of parking equipment.

Skills

Customer service skills

Interpersonal communication

Problem-solving

Education

High school diploma or equivalent

Additional education or training in customer service (preferred)

Tools

Point-of-sale systems

Payment terminals

Job description

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Job Summary:

The Customer Service Representative/Attendant plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Customer Service Representative/Attendant serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers.

• subject to change; times above would include a one-hour lunch break.
  
  

Description

Job Summary:

The Customer Service Representative/Attendant plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Customer Service Representative/Attendant serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers.

Part- time; Typical schedule: Saturday 12pm - 9pm & Sunday 12pm - 9pm

• subject to change; times above would include a one-hour lunch break.
  
  

Key Responsibilities

Customer Assistance:

• Greet customers in a friendly and professional manner, providing assistance and guidance as they enter and exit parking facilities.
• Answer inquiries from customers regarding parking rates, payment options, parking regulations, and directions to specific locations.
• Assist customers with parking equipment, such as ticket dispensers, payment kiosks, and access gates.
  
  

Maintenance

• Assist with cleanliness of parking garage, including wiping down parking equipment and sweeping throughout the structure.
• Ensuring kiosks are working properly, including checking ticket paper and receipt paper and testing call center capabilities.
• Repair gate equipment, install signage, hang fencing, and completing other manual tasks required to keep the parking garage in excellent condition.
  
  

Issue Resolution

• Address customer concerns, complaints, or disputes in a courteous and timely manner, striving to resolve issues to the customer's satisfaction.
• Handle escalated situations with tact and diplomacy, seeking assistance from management or security personnel as needed.
• Document customer feedback and complaints for further review and improvement of parking services.
  
  

Information Provision

• Provide information to customers regarding parking availability, event parking, shuttle services, and other relevant details.
• Distribute promotional materials, maps, or brochures to inform customers about parking facilities and amenities.
• Maintain a thorough understanding of parking policies, rates, and procedures to effectively communicate with customers.
  
  

Customer Engagement

• Proactively engage with customers to enhance their parking experience and address any potential issues or concerns.
• Solicit feedback from customers to identify areas for improvement and opportunities to enhance service delivery.
• Build rapport with repeat customers and regular patrons, fostering a positive and welcoming atmosphere.
  
  

Requirements

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is preferred.
• Previous experience in customer service, hospitality, or retail environment is advantageous.
• Excellent interpersonal and communication skills, with the ability to interact effectively with diverse individuals.
• Strong problem-solving abilities and a customer-focused approach to service delivery.
• Familiarity with basic computer operations and proficiency in using point-of-sale systems or payment terminals.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.
  
  

Working Conditions

• The Customer Service Representative/Attendant works in a parking facility or booth, with regular interaction with customers and exposure to outdoor weather conditions.
• The position may involve standing or sitting for extended periods and occasional lifting of lightweight objects.
• Evening, weekend, and holiday work may be required to accommodate peak parking demand and special events.*
• subject to change

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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