Customer Service Rep Associate-Merchandising

Michigan Medicine; Ann Arbor (MI); On-site; USD 1,791,000 - 2,204,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine operates FRIENDS Gift Shops across locations, ensuring stock levels and displays are well organized. The role involves weekend rotations, supervising volunteers, and coordinating with the Merchandise Manager to meet store needs.

You will assist customers, manage inventory transfers, and help with pricing and tagging. Open availability for evenings and weekends is required, with on-site work across multiple shops.

Qualifications

• High school diploma or GED required.
• 0-2 years of experience preferred.
• Valid Driver's License and reliable transportation.
• Ability to lift 35 pounds and stand for long periods.

Responsibilities

• Assist customers with inquiries, purchases, or other information.
• Participate in weekend and evening coverage rotations.
• Stock products and maintain displays per merchandising standards.
• Provide inventory management by transferring products between shops.
• Maintain confidentiality of university and shop records.
• Lead and train volunteers and students on stocking and service requirements.
• Answer phones, process orders, and deliver merchandise to hospital rooms as needed.

Skills

Customer service

Communication

Detail oriented

Teamwork

Volunteer training

Education

High school diploma or GED

Tools

POS system

Inventory management systems

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Ensure that customers receive the best service possible at any of the FRIENDS Gift Shops by making sure that store inventory levels and displays are well-stocked and organized. This may include implementing plan program updates, stock displays or shelves, complete cycle counts, and inventory counts across locations, assisting in store remodels, and pricing or tagging products with security materials among other responsibilities. You will be servicing multiple locations and customers on a recurring basis across all locations. This position also works one weekend monthly providing oversight of students and volunteers. This position will report directly to the Merchandise Manager, but you will work independently onsite.

Responsibilities

• Assists customers with inquiries, purchases, or other customer facing information


• Participates in weekend and evening coverage rotation for various staffing needs.


• Stocks product and maintain displays according to merchandising standards


• Provides inventory management skillset to include monitoring and transferring products between all shops.


• Maintains confidentiality of university and shop records.


• Works with Merchandise Manager to complete store To Do List and Team Weekly tasks; this will require guiding the work of temporary staff and volunteers where necessary.


• Answers questions and resolves problems of patrons or staff with a high degree of urgency.


• Answer telephones, processes telephone orders and makes deliveries of merchandise to hospital rooms as required.


• Performs other job-related duties as assigned.

Required Qualifications

• High school diploma or GED


• 0-2 years of experience


• Valid Driver's License, reliable transportation, and 18 years or older


• Ability to safely lift 35 pounds and to lift, carry, push, pull, bend, and twist while handling product.


• Ability to stand for long periods of time.

Skills You Have

• Desire to work with customers on a consistent basis


• Strong listening and communications skills, face-to-face and virtually


• You are detail-oriented and organized


• Willingness to learn or existing familiarity with job-specific technology


• You work well in a fast-paced environment


• Ability to lead and train volunteers and/or students on core stocking and service requirements (HBA, snacks, tech needs)


• Demonstrates a record of excellent attendance

Desired Qualifications

• Previous retail experience


• Bachelor's degree


• Understanding of inventory management systems and processes


• Process-driven and able to follow procedures in an organized and efficient way

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day


• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

• Must possess open availability to include evenings and weekends as required


• Must be able to work in any of the Friends Gift Shops locations during any shift when the shop is open. This must include evenings and weekends as assigned.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.