Customer Service Rep/Administrative Associate - Lakewood NJ

Allcountyexteriors; Lakewood Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Rep/Administrative Associate to join their dynamic team. This full-time position involves managing customer inquiries, resolving issues, and ensuring smooth communication between homeowners and builders. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving abilities and attention to detail. With a focus on customer satisfaction, this role offers an exciting opportunity to contribute to a busy home remodeling company while enjoying comprehensive benefits, including medical, dental, and a 401(k) plan. If you are adaptable and eager to learn, this position is perfect for you.

Benefits

Medical and Dental (100% company paid)

Flexible Spending Account

Life and Accident Insurance Plans

401(k) with employer match

PTO Time

Employee Referral Program

Qualifications

• Minimum 3 years of customer support experience required.
• Strong problem-solving and analytical skills are essential.

Responsibilities

• Identify and assess customers’ needs and manage inquiries.
• Handle customer issues and dispatch work orders efficiently.

Skills

Customer Support Experience

Problem-Solving Skills

Detail-Oriented

Multi-tasking

Time Management

Flexibility

Analytical Thinking

Education

3+ years of customer support experience

Construction industry experience (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Customer Service Rep/Administrative Associate

Full Time position in Lakewood , NJ , 08701

All County Exteriors, a busy, high-volume home remodeling company, seeks a full-time Customer Service Rep/Administrative Associate.

Responsibilities

• Ability to identify and assess customers’ needs.
• Manage incoming calls and customer service inquiries.
• Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Dispatch homeowner and builder work orders.
• Process homeowner and builder billing.
• Assist in scheduling the next day’s work for crews.
• Generate proposals.

Education Requirements

• Proven customer support experience required (minimum of three years.)
• Strong problem-solving skills and the ability to think analytically.
• Must be detail-oriented, able to multi-task, prioritize, and manage time effectively.
• Must be flexible with the ability to adapt to changes quickly and think conceptually.
• Ability to work in a fast-paced environment.
• Construction industry experience preferred.
• Ability to learn new software easily is a must.
• Proficiency using Microsoft Outlook, Word and Excel is required.

Benefits

• Medical and Dental (100% of the employee premiums are company paid)
• Flexible Spending Account
• Life and Accident Insurance Plans available.
• 401(k) with employer match
• PTO Time
• Employee Referral Program