Customer Service Rep (6039) - 11442 West Broad Street

Domino's; Glen Allen (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Domino's in Glen Allen, Virginia is seeking a friendly Customer Service Representative to join our team. The role focuses on providing exceptional service to our customers, handling inquiries, and resolving issues with empathy and professionalism.

You will respond to inquiries via phone, email, and chat; assist with product information, order processing, and account management; and escalate complex issues to the right departments when needed.

Qualifications

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and account management.
• Identify and escalate complex issues to appropriate departments when necessary.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information, order processing, and account management.
• Identify and elevate complex issues to appropriate departments when necessary.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Empathy

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Computer

Job description

Customer Service Rep (6039) - 11442 West Broad Street

• Part-time
• Job Category Org: Store Customer Service Rep

We are seeking a friendly and dedicated Customer Service Representative to join our team in Glen Allen, Virginia.

As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Assist customers with product information, order processing, and account management
• Identify and elevate complex issues to appropriate departments when necessary
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • High school diploma or equivalent
  • Flexibility to work various shifts, including weekends and holidays, as needed

  PHYSICAL REQUIREMENTS including, but not limited to the following:
  Standing
  Most tasks are performed from a standing position.
  Walking
  For short distances for short durations.
  Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
  Sitting
  Paperwork is normally completed in an office at a desk or table.
  Lifting
  Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high.
  Carrying
  Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
  Pushing
  To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
  Climbing
  Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
  Stooping/Bending
  Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
  Crouching/Squatting
  Performed occasionally to stock shelves and to clean low areas.
  Reaching
  Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
  Hand Tasks
  Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
  Machines, Tools, Equipment, Work Aids
  Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.