Customer Service Rep (4220) - 1075 George Washington Hwy N

Domino's; Chesapeake (VA); On-site; USD 17,000 - 19,000; Part time

Job summary

Domino's operates a Customer Service Representative position at the George Washington Hwy N location. This part-time role focuses on serving customers, handling orders, and learning in-store operations, with evenings and weekend hours prioritized.

The path includes advancement opportunities through the Management Development Program, with emphasis on teamwork, communication, and multitasking in a fast-paced store environment.

Qualifications

• Must be at least 18 years of age.
• Must have valid U.S employment authorization.
• Excellent communication skills.
• Some computer experience is helpful.
• Ability to multitask.
• Must be able to work in a fast-paced team environment.

Responsibilities

• Provide friendly customer service and assist with the ordering process.
• Assist with in-store duties and learn the pizza delivery business.
• Promotion opportunities through the Management Development Program.

Skills

Friendly demeanor

Team player

Work well under pressure

Handle customer concerns

Policy compliance

Tools

Pencils and pens

Computers

Telephones

Calculators

TDD equipment

Pizza cutter

Pizza peel

Job description

Customer Service Rep (4220) - 1075 George Washington Hwy N

• Part-time
• Job Category Org: Store Customer Service Rep

Our Customer Service Representatives (CSRs) are the first point of contact with our customers. We value their commitment to exceptional customer service, enthusiastic attitude, and the ability to assist customers through the ordering process. In this role, CSRs also gain valuable experience by assisting with in-store duties and learning the pizza delivery business.

Compensation & Hours

• Hourly Base Pay: Our CSRs will earn an hourly base pay of $12.80.
• Work Hours: CSRs primarily work on the weekends and in the evenings. This is an ideal part-time position for an after-school job, second job, or summer job. Schedules are flexible, and we will always try to work with you.

Career Path and Opportunities This CSR position offers an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within; many of our General Managers started as drivers, and many started as CSRs. This role is a stepping stone to advancement into our Management Development Program.

Successful applicants must possess the following:

• Must be at least 18 years of age.
• Must have valid U.S employment authorization.
• Excellent communication skills.
• Some computer experience is helpful.
• Ability to multitask.
• Must be able to work in a fast-paced team environment.

Key Skills:

• Friendly demeanor.
• Works well with others.
• Able to work well under the stress of a high-paced environment.
• Able to respond to customer concerns.
• Must be able to follow Team Sharma Domino’s Policies.
• Must understand all store calls must be answered after the first ring.

Physical Requirements

This role requires physical activity, including but not limited to the following:

• Standing and Walking:
  • Most tasks are performed while standing.
  • Delivery personnel must travel between the store, the delivery vehicle, and the customer's location.
• Lifting and Carrying:
  • Lifting cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from the floor and stacked onto shelves up to 72" high.
  • Carrying bulk items, such as pizza sauce weighing 30 pounds.
  • Carrying three trays of pizza dough, approximately 12 pounds per tray, over short distances.
  • Carrying pizzas and beverages during delivery.
• Bending, Stooping, and Squatting:
  • Forward bending at the waist is necessary at the pizza assembly station, the front counter, and when stocking ingredients.
  • Crouching or squatting is performed occasionally to stock shelves and clean low areas.
• Reaching:
  • Reaching occurs continuously (up, down, and forward).
  • Occasional reaching above 72" is required to turn on/off oven controls, change prices on signs, and lift or lower objects to and from shelves.
• Pushing/Pulling:
  • Moving trays on dollies requires a force of up to 7.5 pounds.
• Climbing:
  • Team members must occasionally navigate stairs or climb a ladder for maintenance, such as changing prices on signs or washing walls.
• Equipment Used:
  • Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

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