Customer Service Rep (4201) - 7701 Hampton Blvd

Domino's; Norfolk (VA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Flexible schedules

Job summary

Domino's Norfolk, VA is seeking a friendly Customer Service Representative (CSR) to greet guests, take orders, and help with in-store duties.

This part-time role emphasizes weekend and evening hours, offers flexible scheduling, and provides opportunities to learn the pizza delivery business and advance through internal programs.

Ideal candidates are 18+, authorized to work in the U.S., with strong communication skills and the ability to multitask in a fast-paced team.

Qualifications

• Must be at least 18 years of age.
• Must have valid U.S employment authorization.
• Excellent communication skills.
• Some computer experience is helpful.
• Ability to multitask.
• Must be able to work in a fast-paced team environment.

Responsibilities

• Assist customers through the ordering process and ensure accuracy.
• Maintain in-store duties and support pizza delivery operations.
• Uphold Domino’s policies and provide friendly, efficient service.

Job description

Customer Service Rep (4201) - 7701 Hampton Blvd

• Part-time
• Job Category Org: Store Customer Service Rep

Our Customer Service Representatives (CSRs) are the first point of contact with our customers. We value their commitment to exceptional customer service, enthusiastic attitude, and the ability to assist customers through the ordering process. In this role, CSRs also gain valuable experience by assisting with in-store duties and learning the pizza delivery business.

Compensation & Hours

CSRs primarily work on the weekends and in the evenings. This is an ideal part‑time position for an after‑school job, second job, or summer job. Schedules are flexible, and we will always try to work with you.

• Hourly Base Pay: $12.80.
• Work Hours: CSRs primarily work on the weekends and in the evenings. This is an ideal part‑time position for an after‑school job, second job, or summer job. Schedules are flexible, and we will always try to work with you.

Career Path and Opportunities

This CSR position offers an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within; many of our General Managers started as drivers, and many started as CSRs. This role is a stepping stone to advancement into our Management Development Program.

Requirements

• Must be at least 18 years of age.
• Must have valid U.S employment authorization.
• Excellent communication skills.
• Some computer experience is helpful.
• Ability to multitask.
• Must be able to work in a fast‑paced team environment.

Key Skills

• Friendly demeanor.
• Works well with others.
• Able to work well under the stress of a high‑paced environment.
• Able to respond to customer concerns.
• Must be able to follow Team Sharma Domino’s Policies.
• Must understand all store calls must be answered after the first ring.

Physical Requirements

Standing and Walking:

• Most tasks are performed while standing.
• Delivery personnel must travel between the store, the delivery vehicle, and the customer's location.

Lifting and Carrying:

• Lifting cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from the floor and stacked onto shelves up to 72\" high.
• Carrying bulk items, such as pizza sauce weighing 30 pounds.
• Carrying three trays of pizza dough, approximately 12 pounds per tray, over short distances.
• Carrying pizzas and beverages during delivery.

Bending, Stooping, and Squatting:

• Forward bending at the waist is necessary at the pizza assembly station, the front counter, and when stocking ingredients.
• Crouching or squatting is performed occasionally to stock shelves and clean low areas.

Reaching:

• Reaching occurs continuously (up, down, and forward).
• Occasional reaching above 72\" is required to turn on/off oven controls, change prices on signs, and lift or lower objects to and from shelves.

Pushing/Pulling:

• Moving trays on dollies requires a force of up to 7.5 pounds.

Climbing:

• Team members must occasionally navigate stairs or climb a ladder for maintenance, such as changing prices on signs or washing walls.

Equipment Used:

• Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

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