Customer Service Rep - 1st Shift

DSV; Connell (KS); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

DSV in Wichita is seeking a Customer Service Representative for the 1st shift. You will respond to customer inquiries, resolve issues, and work with warehouse teams to ensure timely deliveries. The role emphasizes accuracy and proactive communication with customers.

The position is full-time and on-site, with a base pay around $21.07 per hour. Benefits are described in the company showcase, reflecting DSV's commitment to employees nationwide.

Qualifications

• Provide excellent customer service to inquiries and issues.
• Coordinate with warehouse teams to meet customer needs.
• Maintain positive customer relationships and accurate information.

Responsibilities

• Respond to customer inquiries via phone, email, or internal database.
• Resolve issues using stock checks and system tools.
• Assist in inventory checks and maintaining inventory accuracy.
• Communicate status on orders and delivery inquiries to customers.
• Coordinate with warehouse and other departments to expedite processes.

Skills

Customer service

Communication

Problem solving

Tools

Customer Service Database

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G

Division:Solutions
Job Posting Title: Customer Service Rep - 1st Shift
Time Type: Full Time

Compensation

Schedule

5am-1:30pm

Role Summary:As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
• Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
• Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

For this position, the expected base pay range is$21.07 - $21.07 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will contact directly by the appropriate human.resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.