Customer Service Rep - 1st Shift

GXO Logistics, Inc.; Trenton (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

GXO Logistics, Inc. is seeking a dedicated Customer Service Representative for its Trenton, NJ location. The successful candidate will be responsible for coordinating workflows, preparing orders, and providing exceptional customer service, supporting the company's commitment to operational excellence and customer satisfaction.

Benefits

Competitive compensation

Full health insurance (medical, dental and vision)

401(k) plan

Life insurance

Disability benefits

Qualifications

• 1 year of customer service experience.
• 6 months of experience in a warehouse setting.

Responsibilities

• Coordinate workload allocation among warehouse workers.
• Prepare work orders and resolve discrepancies.
• Enter data into the Warehouse Management System (WMS).

Skills

Proficiency in Microsoft Office

Effective communication

Multitasking

Education

High school diploma or equivalent

Job description

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p /ppspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifbLogistics at full potential. /b/span/span/pp /ppspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifAt GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of./span/span/pp /pp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif1st Shift, Monday – Friday, 7:00 am – 3:30pmbrbr/pp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifWe believe providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO. /pp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifstrongbrPay, benefits and more./strong/pp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifWe are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.brstrongbr/strongstrongWhat you’ll do on a typical day:/strong/pul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifCoordinate workload allocation among warehouse workers, material handlers and drivers/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifPrepare work orders; troubleshoot orders and resolve discrepancies as needed/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifAssign and release orders sent for loading and unloading/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifAllocate and research inventory for orders/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifEnter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifMaintain and generate required reports/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifProcess, audit and file various documentation /li/ulp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifstrongWhat you need to succeed at GXO:/strong/pp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifAt a minimum, youll need:/pul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifProficiency in Microsoft Office /li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifAbility to communicate effectively with carriers, customers, employees and management /li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifProven ability to multitask and prioritize workload in a fast-paced environment/li/ulp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifItd be great if you also have:/pul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifHigh school diploma or equivalent /li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serifAvailability to work a flexible schedule when needed/li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif1 year of customer service experience /li/ulul style=margin-bottom:0.0in;margin-top:0.0px type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif6 months of experience in a warehouse setting/li/ulp style=margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serifstrongWe engineer faster, smarter, leaner supply chains./strong/pp /ppspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifGXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work./span/span/pp /ppspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifWe are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status./span/span/ppbrspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifGXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers./span/span/pp /ppspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifAll applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test./span/span/pp /ppspan style=font-size:16.0pxspan style=font-family:Arial, Helvetica, sans-serifThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXOs candidate privacy statement a href=https://jobs.gxo.com/content/Privacy-Notice/ target=_blankhere. /a/span/span/p

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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