Customer Service Rep(09632)-Lawrence KS

Domino's; Lawrence (KS); On-site; USD 13,776 - 20,664; Part time

Job summary

Domino's is seeking qualified customer service representatives in Lawrence, Kansas. This position includes in-store operations and delivery services. Candidates must be at least 16 years old, hold a valid driver's license, and have access to an insured vehicle. Responsibilities involve operating equipment, stocking ingredients, and processing orders both over the phone and in person. This fast-paced environment may require navigating various work conditions.

Qualifications

• Must be 16 years of age or older.
• Valid driver's license with a clean driving record is required.
• Access to an insured vehicle for delivery is necessary.

Responsibilities

• Operate all equipment in the store.
• Stock ingredients and prepare products.
• Receive and process telephone orders.

Skills

Customer service

Communication skills

Basic arithmetic

Motor coordination

Job description

Job Description

We are searching for qualified customer service representatives with strong people skills to help operate a Domino's franchise store. The role includes a variety of responsibilities that support both in‑store operations and delivery services.

Job Requirements

• Must be 16 years of age or older.
• Valid driver's license with a clean driving record is required for delivery duties.
• Access to an insured vehicle for delivery is necessary.

General Job Duties for All Store Team Members

• Operate all equipment.
• Stock ingredients from the delivery area to storage, work area, and walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions / Skills

• Perform basic arithmetic (addition, subtraction, multiplication, division) accurately and quickly.
• Make correct monetary change.
• Accurately take and process orders via telephone and in person.
• Good motor coordination to complete rapid, precise movements.
• Add orders using a computer keyboard or touch screen.

Work Conditions

• Varying and sometimes adverse weather conditions when removing trash or performing other outside tasks.
• In‑store temperatures range from 36°F in cooler to 90°F or higher in some work areas.
• Sudden changes in temperature in the work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters, including walk‑in cooler.
• Hot surfaces/tools up to 500°F.
• Sharp edges and moving mechanical parts.

Physical Requirements

• Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
• Walking: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer’s location.
• Lifting: Bulk product deliveries are unloaded by the team member using a hand truck, with deliveries weighing up to 50 pounds.
• Carrying: Large cans (3 lb, 7 oz) and pizza sauces (30 lb) are carried from the workstation to storage and delivery points.
• Pushing: Moving trays on dollies (up to 7.5 lbs of force).
• Climbing: Occasionally navigate stairs or climb a ladder for maintenance tasks.
• Forward bending: Necessary at the pizza assembly station and front counter.
• Crouching/Squatting: Occasional to stock shelves and clean low areas.
• Reaching: Continuous reaching up, down, and forward. Reach above 72" occasionally to operate ovens and access shelves.
• Driving: Deliver pizzas within a designated delivery area, including multiple deliveries per shift.

Machines, Tools, Equipment, Work Aids

• Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.