Customer Service Rep(08987) - 412 B W. 3rd Street

SmartRecruiters, Inc.; Pembroke (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniform shirts provided

Professional training

Job summary

Domino's is hiring a Customer Service Representative to serve customers in-store and on the phone. You will learn the Domino's Pulse POS system and support both dine-in and carryout orders. Training programs cover product knowledge, service standards, and opportunities for advancement.

You will be part of a fast-paced team focused on achieving quick, accurate order fulfillment and delivering a positive customer experience every shift.

Qualifications

• Friendly, positive attitude and exceptional customer service skills.
• Ability to communicate with customers in a friendly and professional manner.
• Willing to complete background checks as part of employment process.

Responsibilities

• Answer phone calls promptly and assist carryout customers.
• Take and process orders using Domino's Pulse POS system.
• Maintain a neat appearance and uphold Domino's customer service standards.

Skills

Customer service

Phone support

POS familiarity

Tools

Domino's Pulse (POS)

Job description

Customer Service Rep(08987) - 412 B W. 3rd Street

• Full-time
• Job Category Org: Store Customer Service Rep

Extra cash? New skills? More opportunity? Find what you're after at Domino's, where you'll have fun while making great food and providing exceptional customer service.

We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best.

As a Domino's Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards.

Through a mix of online courses and hands-on training, you'll learn everything you need to know about our products and equipment, especially our point-of-sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers.

Requirements:

• You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing.
• You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone-in and carryout customers and will need to communicate with them in a friendly and professional manner.
• You will be expected to demonstrate and model Domino's Perfect Image standards at all times. Domino's will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, "stretch", "yoga", or sweatpants material).

All your information will be kept confidential according to EEO guidelines.