Customer Service Rep(07790) - 1101 n main st

Domino's; Salinas (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Domino's in Salinas, California is hiring a Customer Service Representative to join their team. This role involves taking orders, preparing products, and ensuring customer satisfaction while working in a fast-paced environment.

Ideal candidates should be at least 16 years old, possess strong communication skills, and have the ability to handle various tasks under pressure. The position offers opportunities for career advancement and training on the job.

Qualifications

• Must be 16 years of age or older.
• Ability to add, subtract, multiply, and divide accurately.
• Strong verbal and written communication skills.

Responsibilities

• Operate various equipment to fulfill customer orders.
• Prepare products and stock ingredients.
• Provide excellent customer service over phone and in person.

Skills

Communication skills

Ability to work under stress

Customer service orientation

Job description

Customer Service Rep (07790) - 1101 n main st

• Full-time
• Job Category Org: Store Customer Service Rep

About the Job

We are searching for qualified customer service reps with personality and people skills. Our team is growing fast, offering opportunities for advancement and progression in line with your goals.

Advancement

Many team members have progressed from delivery drivers to business owners, taking on roles ranging from Customer Service Representative to management positions within Domino's franchise and corporate structure.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals, creating an environment where diversity is celebrated.

Summary Statement

We take pride in our team members who help us maintain our reputation as the best pizza delivery company in the world.

Job Requirements

You must be 16 years of age or older.

General Job Duties (All Store Team Members)

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions / Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (calculator may be used).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands for precise rapid movements.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

Exposure To

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures ranging from 36° to 90° and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500° or higher.
• Sharp edges and moving mechanical parts.

Sensing

• Talking, hearing, and telephone operation.
• Near and mid‑range vision required for most in‑store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements

Including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36” and 4”.

Walking

For short distances for short durations.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

• Bulk product deliveries made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' × 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72” high.

Carrying

• Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray.

Pushing

• Move trays placed on dollies.
• A stack of trays on a dolly approximately 24”‑30” requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

• Forward bending at waist necessary at the pizza assembly station.
• Toe room present, but workers unable to flex knees while standing at this station.
• Duration approximately 30‑45 seconds at one time, repeated continuously during the day.
• Forward bending also present at front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

• Reaching performed continuously; up, down and forward.
• Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down for tasks such as scooping cornmeal from a plastic barrel or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

• Eye‑hand coordination essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Manipulate a pizza peel when removing pizza from the oven, and use rolling cutter.
• Frequent and/or forceful pinching required in assembly of cardboard pizza boxes.
• Must be able to grasp cans, phone, pizza cutter, pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.