Customer Service Rep(05586) - 2739 W. 5th Street

Domino's; Lumberton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's is hiring a Customer Service Representative in the United States. You’ll provide friendly service to phone-in and carryout customers, learn our products and Pulse POS through training, and help our team meet HTA goals.

Expect hands-on training, potential for advancement, and a uniform policy; you wear black pants and Domino’s apparel. Apply with a positive attitude and grow in a fast-paced pizza environment.

All information kept confidential per EEO guidelines.

Qualifications

• Pre-employment background checks including HireRight and drug testing.
• Positive attitude and exceptional customer service, frontline contact for customers.
• Ability to adhere to Domino’s Perfect Image standards and uniform guidelines.

Responsibilities

• Answer phone calls within two rings and assist carryout customers.
• Assist in preparing orders and ensure orders go to the oven on time.
• Contribute to team effort to meet HTA targets and Domino’s service standards.

Skills

Customer service

Communication skills

Professional demeanor

Tools

Domino's Pulse

Job description

Job Description

Extra cash? New skills? More opportunity? Find what you’re after at Domino’s, where you’ll have fun while making great food and providing exceptional customer service.

We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best.

As a Domino’s Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards.

Through a mix of online courses and hands‑on training, you'll learn everything you need to know about our products and equipment, especially our point‑of‑sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers.

Requirements

• You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing.
• You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone in and carryout customers and will need to communicate with them in a friendly and professional manner.
• You will be expected to demonstrate and model Domino’s Perfect Image standards at all times. Domino’s will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, “stretch,” “yoga,” or sweatpants material).

Additional Information

All your information will be kept confidential according to EEO guidelines.