Customer Service Rep(05580) - 1712 US 401 South

Domino's; Laurinburg (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Domino's in Laurinburg, NC is looking for a Customer Service Representative to handle phone-in and carryout orders with a friendly, professional demeanor. You will contribute to fast, accurate service and be the first point of contact for customers, ensuring a positive dining experience.

You'll learn the Domino's Pulse POS system through a mix of online courses and hands-on training, with opportunities to advance into management.

Qualifications

• First contact with phone-in and carryout customers; must be friendly and professional.
• Pre-screening by HireRight background check and drug testing.
• Learn Domino's products and equipment through training; HTA standards.

Responsibilities

• Answer phone calls promptly and take orders.
• Ensure orders are in oven quickly; contribute to HTA standards.
• Provide exceptional customer service and maintain Domino's Perfect Image.

Skills

Customer service

Phone handling

Professional communication

Tools

Domino's Pulse

Job description

Customer Service Rep(05580) - 1712 US 401 South

• Full-time
• Job Category Org: Store Customer Service Rep

Extra cash? New skills? More opportunity? Find what you’re after at Domino’s, where you’ll have fun while making great food and providing exceptional customer service.

We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best.

As a Domino’s Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards.

Through a mix of online courses and hands-on training, you'll learn everything you need to know about our products and equipment, especially our point-of-sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers.

• You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing.
• You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone in and carryout customers and will need to communicate with them in a friendly and professional manner.
• You will be expected to demonstrate and model Domino’s Perfect Image standards at all times. Domino’s will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, “stretch,” “yoga,” or sweatpants material).

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