Customer Service Rep(04441) - 374 WALMART DRIVE, UNIT #5

Domino's; Georgia; On-site; USD 25,000 - 35,000; Full time

Job summary

Domino's is looking for a Customer Service Rep in Georgia. Candidates must possess strong communication and customer service skills, with the ability to understand and follow directions. Responsibilities include stocking ingredients, processing orders via phone, and maintaining cleanliness in the store.

This position requires being on your feet, dealing with varying temperatures, and handling food safely. The role is suited for individuals who can work under pressure and are committed to quality control.

Qualifications

• Must be 16 years or older.
• Ability to comprehend, give instructions, and communicate verbally.

Responsibilities

• Stock ingredients and storage areas.
• Receive orders and process payments.
• Clean equipment and maintain work areas.

Skills

Communication skills

Basic math skills

Customer service skills

Job description

Customer Service Rep (04441)

Location: 374 Wal-Mart Drive, Unit #5

Job Summary

We are searching for qualified customer service representatives with personality and people skills. Responsibilities include stocking ingredients from delivery area to storage, work area, and walk-in cooler; receiving telephone orders; taking inventory and completing associated paperwork; cleaning equipment and the facility approximately daily; providing accurate monetary change; and entering orders using a computer keyboard or touch screen.

Job Responsibilities

• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Enter orders using a computer keyboard or touch screen.
• Make correct monetary change.
• Use verbal, written, and telephone skills to take and process orders.
• Maintain motor coordination between eyes and hands/fingers for rapid, precise movements.

Training

Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions & Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Job Requirements

You must be 16 years of age or older.

Work Conditions

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 to 90 degrees and above in some work areas; sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• Talking and hearing on telephone; near and mid-range vision for most in-store tasks; depth perception; ability to differentiate between hot and cold surfaces.

Sensing

• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.

Physical Requirements

Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 4.

Walking: Paperwork is normally completed in an office at a desk or table.

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.

Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching: Performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.