Customer Service Rep(03300) - 3069 Route 9W

Domino's; Cementon (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

Domino's is looking for a Customer Service Representative in Cementon, NY. This full-time role involves stocking ingredients, processing orders, and maintaining cleanliness in an active store environment.

Ideal candidates should be at least 16 years old, possess strong communication skills, and be capable of performing basic math. The environment can be physically demanding with tasks including lifting and standing for extended periods.

Qualifications

• Must be at least 16 years of age.
• Ability to follow written and verbal instructions.
• Capacity to communicate effectively with customers and coworkers.

Responsibilities

• Stock ingredients from delivery to storage.
• Receive and process telephone orders.
• Take inventory and maintain paperwork.

Skills

Ability to add, subtract, multiply, and divide accurately

Verbal, written, and telephone skills

Motor coordination for precise movements

Tools

Calculator

Computer keyboard

Touch screen

Job description

Customer Service Rep(03300) - 3069 Route 9W

• Full-time
• Job Category Org: Store Customer Service Rep

Job Requirements

You must be 16 years of age or older.

General Job Duties

• Stock ingredients from delivery to storage, work area, and walk-in cooler.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

• Orientation and training provided on the job. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, written, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

• Exposure to:
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

Sensing

• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
• Lifting: Bulk product deliveries made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high.
• Carrying: Large cans weighing 3 pounds, 7 ounces are carried to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Forward bending: At the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Workers reach above 72 inches occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.