Customer Service Rep(03292) - 1611 Manheim Pike

Domino's; Pennsylvania; On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Flexible hours

Team-friendly environment

Job summary

Domino's in Pennsylvania is looking for a full-time Customer Service Representative. This role involves taking orders, ensuring food safety, and providing excellent customer service in a fast-paced environment.

Working at Domino's means you will be part of a fun team dedicated to delivering high-quality food and making customers happy. Ideal candidates will possess strong communication skills and be comfortable working in varying conditions.

Qualifications

• Ability to communicate verbally with customers and co-workers.
• Comprehend and provide correct written instructions.
• Calculate quickly and accurately.

Responsibilities

• Take orders over the phone and in person.
• Ensure high-quality pizza production.
• Maintain hygiene and food safety.
• Demonstrate a friendly, positive attitude.

Skills

Customer service skills

Communication

Attention to detail

Multitasking

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

It’s more fun with us! No one likes being bored at work, which is why a Domino’s job is all about having fun! That’s how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You’ll have plenty of time left over for school, hanging with your friends, or whatever.

Mission & Culture

Domino’s Pizza loves Domino’s people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino’s Customer Service Rep that’s exactly what you can be.

Responsibilities

• Demonstrate a friendly, positive attitude and great customer service skills.
• Take orders over the phone and in person.
• Deal with customer concerns.
• Handle cash.
• Upsell.
• Make Domino’s high‑quality pizzas.
• Control food portions.
• Maintain hygiene and food safety.
• Prepare food.
• Perform general cleaning duties.

Additional Duties

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Essential Functions / Skills

• Comprehend and provide correct written instructions.
• Communicate verbally with customers and co‑workers to process orders.
• Calculate add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Make correct monetary change.
• Use verbal, written, and telephone skills to take and process orders.
• Coordinate motor skills between eyes and hands/fingers to move quickly and accurately.
• Enter orders using a computer keyboard or touch screen.

Work Conditions

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36°F in cooler to 90°F and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500°F or higher. Sharp edges and moving mechanical parts. Sensing, talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperament

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements

• Standing – Most tasks are performed from a standing position.
• Walking – For short distances for short durations.
• Lifting – Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high. Carrying large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing – To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24–30 and requires up to 7.5 pounds of force to push.
• Pulling – Trays may also be pulled.
• Climbing – Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending – Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration is approximately 30–45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting – Performed occasionally to stock shelves and to clean low areas.
• Reaching – Reaching is performed continuously; up, down and forward.
• Hand Tasks – Eye‑hand coordination is essential; use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Additional Information

No additional information.