Customer Service Rep(02878) - 4608 W Fullerton Ave

Domino's; Jefferson Township (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

Domino's in Jefferson Township is seeking a Customer Service Representative to manage telephone orders and assist in food preparation. The role requires strong communication and mathematical skills, as well as the ability to work under varying temperatures and physical demands. This full-time position provides opportunities for growth within the company.

The ideal candidate thrives in high-pressure environments and enjoys interacting with customers. Join us to help deliver great service during peak hours!

Qualifications

• Ability to comprehend and give correct written instructions.
• Verbal, writing, and telephone skills to take and process orders.
• Ability to add, subtract, multiply, and divide accurately.

Responsibilities

• Operate all equipment in the store.
• Stock ingredients from delivery area.
• Prepare products and process telephone orders.

Skills

Communication Skills

Customer Service

Mathematical Skills

Motor Coordination

Job description

Customer Service Rep(02878) - 4608 W Fullerton Ave

• Full-time
• Job Category: Store Customer Service Rep

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main‑gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

General Job Duties

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

• Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions / Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

Sensing

• Talking and hearing on telephone.
• Near and mid‑range vision for most in‑store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements

• Standing – most tasks are performed from a standing position.
• Walking – for short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
• Sitting – paperwork is normally completed in an office at a desk or table.
• Lifting – bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from floor and stacked onto shelves up to 72 high.
• Carrying – large cans weighing 3 pounds, 7 ounces. Occasionally, pizza sauce weighing 30 pounds carried. Trays of pizza dough carried three at a time over short distances, weigh approximately 12 pounds per tray.
• Pushing – to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24‑30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing – team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending – forward bending at waist necessary at pizza assembly station. Toe room present but workers unable to flex knees while standing. Duration approximately 30‑45 seconds at a time, repeated continuously during the day. Forward bending also present at front counter and when stocking ingredients.
• Crouching/Squatting – performed occasionally to stock shelves and to clean low areas.
• Reaching – performed continuously up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks – Eye‑hand coordination essential. Use of hands continuous. Activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.