Customer Service Rep(02810) - 425 N. Western Ave.

SmartRecruiters, Inc.; Peoria (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino's Pizza in Peoria, IL is seeking a Customer Service Representative to join our 425 N. Western Ave. location. This full-time role focuses on delivering exceptional service, accurate order taking, and efficient cash handling in a fast-paced store environment.

You will assist customers, prepare orders according to standards, and collaborate with the team to maintain a clean, safe store. High school diploma preferred; strong communication and reliability are essential.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Friendly, positive attitude and customer-focused.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently.
• Process cash and credit card transactions with precision.
• Prepare and assemble pizzas according to company standards and quality specifications.
• Provide exceptional customer service by addressing inquiries, resolving concerns and handling complaints.
• Collaborate with team members to ensure smooth operations during peak hours.
• Maintain a clean, organized, and sanitary work environment in compliance with food safety regulations.
• Multitask effectively by managing multiple responsibilities while prioritizing customer needs.
• Lift and move items weighing up to 25 lbs. as needed.
• Adhere to all company policies, procedures, and food safety standards.
• Demonstrate problem-solving skills to overcome challenges and support team success.

Skills

Customer service

Communication

Multitasking

Cash handling

Teamwork

Attention to detail

Problem solving

Time management

Flexibility

Reliability

Active listening

Job description

Customer Service Rep(02810) - 425 N. Western Ave.

• Full-time
• Job Category Org: Store Customer Service Rep

Domino's Pizza in Peoria, United States is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team at our 425 N. Western Ave. location. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating positive experiences with every customer interaction. We're looking for someone who combines efficiency with genuine care, thrives in a collaborative environment, and is committed to supporting our customers and team members alike.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanor
• Process cash and credit card transactions with precision and attention to detail
• Prepare and assemble pizzas according to company standards and quality specifications
• Provide exceptional customer service by addressing inquiries, resolving concerns, and handling complaints with empathy and professionalism
• Collaborate with team members to ensure smooth operations during peak hours and busy periods
• Maintain a clean, organized, and sanitary work environment in compliance with food safety regulations
• Multitask effectively by managing multiple responsibilities simultaneously while prioritizing customer needs
• Lift and move items weighing up to 25 lbs. as needed throughout your shift
• Adhere to all company policies, procedures, and food safety standards
• Demonstrate problem-solving skills to overcome challenges and support team success

• Strong verbal and written communication skills with the ability to interact professionally with diverse customers
• Friendly, positive attitude with a genuine commitment to customer satisfaction
• Ability to work efficiently and remain calm in a fast-paced, high-volume environment
• Solid basic math skills for handling cash transactions and providing accurate change
• Team player mentality with a collaborative approach to achieving organizational goals
• Physical capability to stand for extended periods and lift up to 25 lbs. regularly
• Excellent attention to detail and commitment to maintaining cleanliness and organization
• Strong multitasking and prioritization abilities to manage competing demands
• Flexibility to work various shifts, including weekends and holidays as scheduled
• Reliable and punctual with a strong work ethic and commitment to dependability
• Active listening skills and ability to understand and respond to customer needs
• Problem-solving mindset with the ability to resolve issues independently or escalations appropriately
• High school diploma or equivalent preferred

All your information will be kept confidential according to EEO guidelines.