Customer Service Rep(02648) - 320Broadway St

Domino's; New Haven (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's is seeking a Customer Service Representative to interact with customers by phone, online, and in person. You will learn the menu, process orders on a touchscreen system, and resolve inquiries with a friendly demeanor.

Training is provided on the job, and you will support food preparation and store cleanliness while delivering accurate service in a fast-paced environment.

Qualifications

• Verbal communication and listening skills.
• Ability to perform basic arithmetic for orders and change.
• Professional phone and in-person guest service experience.

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face.
• Memorized knowledge of our menu.
• Handle and resolve customer inquiries and complaints.
• Smile both over the phone and in person with all customers.
• Help in preparing of food products.
• Help keep the store clean.

Skills

Verbal communication

Math skills

Cash handling

Teamwork

Tools

Touchscreen system

Job description

Job Description

The following general description applies to all Customer Service Representatives. Please read the detailed information listed below.

Job Duties

• Deal directly with customers either by telephone, electronically or face to face.
• Have a memorized knowledge of our menu.
• Handle and resolve customer inquiries and complaints.
• Smile both over the phone and when face to face with all customers.
• Help in preparing of food products.
• Help keep the store clean.

Training - Orientation and training provided on the job.

Communication Skills - Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Must have a clear and upbeat speaking voice when communicating with customers.

Essential Functions/Skills - Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.