Customer Service Rep(01677) - 40 Plaza Dr

Domino's; Missouri; On-site; USD 16,531 - 20,664; Part time

Job summary

A leading pizza chain in Missouri is seeking applicants for store team members who will operate equipment, take customer orders, and stock ingredients. Essential duties include preparing food, handling inventory, and maintaining cleanliness. Successful candidates should possess strong communication skills, the ability to perform math calculations, and effective team collaboration. This role requires standing for long periods and lifting products up to 50 pounds. Training will be provided on the job and all information will be kept confidential.

Qualifications

• Ability to comprehend and give correct written instructions.
• Must communicate effectively with customers and co‑workers.
• Capable of quick and accurate math calculations.

Responsibilities

• Operate all equipment and prepare products.
• Take and process phone and in-person orders.
• Stock ingredients and clean the equipment.

Skills

Communication skills

Ability to perform math calculations

Motor coordination

Ability to work under stress

Job description

Job Description

The following general description applies to all hourly store team members. Please read the detailed information listed below.

Job Duties

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions & Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

Sensing

Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Physical Demands

• Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48 inches.
• Walking: Walking is generally in short distances for short durations.
• Sitting: Paperwork is normally completed in an office at a desk or table.
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.
• Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24–30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stoop‑ing/Bending: Forward bending at the waist is necessary at the pizza assembly station. Duration of this position is approximately 30–45 seconds at one time, repeated continuously during the day. Forward bending also present at front counter and when stocking ingredients.
• Crouching/​Squatting: Performed occasionally to stock shelves and to clean low areas.

Additional Information

All your information will be kept confidential according to EEO guidelines.