Customer Service Rep

Beth Israel Lahey Health; Winchester (MA); On-site; USD 26,000 - 34,000; Part time

Job summary

Winchester Hospital is seeking a Customer Service Representative for a per diem day shift. The role requires fast typing (30 wpm), strong communication skills, and the ability to handle high-volume calls for Winchester Hospital, its satellite facilities, and physicians’ answering service.

You will operate Windows-based systems, monitor emergency codes, and support a busy team while providing excellent patient- and family-facing service in a community hospital setting.

Qualifications

• High school diploma preferred.
• Must be able to type a minimum of 30 words per minute.
• Previous customer and answering service experience preferred.
• Excellent communication skills and accurate spelling.

Responsibilities

• Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
• Monitors medical and non-medical emergency alarm system and learns dispatch codes.
• Provides answering service to approximately 200 physicians.
• Operates a Windows-based PC and related equipment.
• Represents Winchester Hospital to the public, patients, and internal customers.

Skills

Typing 30 wpm

Customer service

Communication skills

Team player

Interpersonal skills

Education

High school diploma

Job description

# Customer Service RepWinchester, MA • Winchester Hospital • Per Diem • DayShare job:Apply now**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.****Job Description:***Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.*As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.**KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma preferred* Must be able to type a minimum of 30 words per minute* Previous customer and answering service experience preferred* Excellent communication skills* Accurate spelling skills* Must be good team member* Able to interact with various levels of management, physicians, and other healthcare providers**PRINCIPAL FUNCTIONS*** Exemplifies Winchester Hospital’s values and Service Excellence standards.* Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.* Must be able to operate a PC Windows-based computer and related equipment* Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.* Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.* Provides answering service to approximately 200 physicians.* Utilizes overhead paging system to locate physicians andannounce emergency codesFounded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.**Pay Range:**$19.05 – $25.64The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.## More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.## Equal Opportunity Employer/Veterans/Disabled### **Job details*** **Employment:** Per Diem* **Shift:** Day* **Category:** Customer Service* **Pay Range:** $19.05 - $25.64* **FLSA:** Non-Exempt* **Req ID:** JR99165