customer service rep

Ace Handyman Services; Westerville (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement services company is seeking an Office Manager to oversee daily operations. The ideal candidate will leverage their customer service skills to manage schedules, educate customers, and support craftsmen. This role offers competitive pay, benefits, and opportunities for advancement in a supportive environment.

Benefits

Health insurance

Flexible scheduling

Performance bonuses

Cell phone reimbursement

Company credit card

Vacation

Regular pay reviews

Advancement and growth opportunities

Qualifications

• 3-5 years of administrative or scheduling experience.
• Strong customer service and office management skills.

Responsibilities

• Handle customer sales/education and organize work schedules.
• Coordinate schedules and materials for multiple projects.
• Ensure operational logistics support for a smooth customer experience.

Skills

Organizational Skills

Communication

Customer Service

Multitasking

Education

High school diploma or GED

Tools

QuickBooks Online

ServiceTitan

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule

Join Our Team at Ace Handyman Services!

Administrative professionals—are you looking to leverage your customer service background and engaging personality into a rewarding sales career? We are a national leader in home improvement and repair services, committed to designing our business around customer needs. As we grow, we seek highly organized and motivated Office Managers to ensure smooth daily operations.

In this role, you will educate customers about our services and solutions, manage daily schedules, and match craftsmen with customer needs—NO construction experience required! This position offers opportunities for advancement into leadership, competitive compensation, and the chance to work with a close-knit, yet nationwide organization.

If you're interested and qualified, we want to hear from you. Contact us today!

What We Offer:

• Competitive pay ranging from $XX-$XX per hour
• Health insurance
• Aflac
• Vacation
• Performance bonuses
• Cell phone reimbursement
• Company credit card
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Job Responsibilities

As an Office Manager, you will handle customer sales/education, organize work and project schedules, and provide logistical support to craftsmen, including material ordering and scheduling efficiencies. Your duties include:

• Responding promptly to job leads
• Coordinating schedules and materials for multiple projects
• Using dispatching and schedule management software
• Following up with customers and handling inquiries
• Performing administrative duties and paperwork
• Ensuring operational logistics support for a smooth customer experience

Job Requirements

We seek professionals who are highly organized, detail-oriented, with strong administrative skills, excellent communication, and the ability to interact effectively with customers and craftsmen. A solution-focused attitude and adaptability are essential. Specific qualifications include:

• High school diploma or GED
• 3-5 years of administrative or scheduling experience
• Comfort with sales and technology
• Strong customer service and office management skills
• Typing and ten-key skills a plus
• Multitasking and prioritization skills
• Excellent communication skills
• Knowledge of sales, marketing, QuickBooks Online, or ServiceTitan is a plus

Build a fun and rewarding career with an industry leader! Apply now!