Customer Service Rep

Smurfit-Westrock; Westerlea (NY); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Stock Purchase Program

Tuition Reimbursement

Wellness program

Job summary

Smurfit Westrock is seeking a Customer Service Rep at our Camillus, NY location to serve as the primary liaison between customers, sales, and operations. You will handle orders, quotes, and delivery requirements while maintaining strong relationships across teams.

The role emphasizes customer-focused communication, problem-solving, and the ability to navigate multiple systems in a fast-paced manufacturing environment. Training and comprehensive benefits accompany the position.

Qualifications

• 2+ years of customer service experience in manufacturing or related industries.
• Proficient with MS Office and comfortable navigating multiple systems.
• Strong communication, collaboration and problem-solving skills.
• Willingness to learn and adapt in a fast-paced environment.
• High school diploma required; associate/bachelor's preferred.

Responsibilities

• Represent Smurfit Westrock to customers and coordinate with sales and operations.
• Process orders, quotes, and manage delivery requirements.
• Track order activity and inventory; alert staff to issues.
• Handle outside purchases for services/materials for projects.
• Produce reports and share data with customers.
• Support Quality Manager in resolving issues.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Systems navigation

Education

High School diploma/GED

Associate/Bachelor's degree preferred

Tools

Microsoft Office

Salesforce

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Customer Service Rep

Location : 100 Southern Drive, Camillus, NY 13031

Shift: M-F, 8 am - 4:30 pm or 7:30 am - 4 pm

Salary range: $34k - $57k

Opportunity summary:

As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.

How you will impact Smurfit Westrock

• Represent Smurfit Westrock values and deliver excellent service through each interaction.
• Facilitates quotes and provides pricing.
• Creates new item specifications/projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
• Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce customized reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:

• High School diploma or G.E.D. (Preferred Associate/bachelor’s degree)
• Customer service or related work experiencein manufacturing environment or other industries (2+ years- experience preferred)
• Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint); experience with Salesforce preferred
• Basic knowledge of operational procedures and tools.
• Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind.
• Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.
• Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
• Demonstrate organizational and time management skills to ensure achievement of desiredresults.
• Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.
• Ability to navigate in multiple systems.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
• Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.

#JoinSmurfitWestrock

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $34,500.00 - $57,500.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.