Customer Service Rep.

Tradewinds Distributing Co LLC; Town of Florida (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Tradewinds Climate Systems is seeking a Full-Time Customer Service Associate in Sweetwater, FL. You will handle inbound inquiries by phone, chat, and email, learn product details, and support Sales, Operations, and Warehousing to meet service expectations.

The ideal candidate has a High School diploma or GED, strong Microsoft Office skills, and excellent communication and listening abilities. HVAC knowledge is a plus; this is an on-site hourly role.

Qualifications

• Must have strong computer skills including Microsoft Office.
• Excellent oral and written communication abilities.
• Proven problem-solving skills and multitasking capability.

Responsibilities

• Investigate and respond to all inbound customer inquiries in a timely, detailed, and accurate manner.
• Handle telephone calls, chat, and email communications professionally.
• Develop extensive knowledge of products sold on HomeDepot.com and answer questions about applications and configurations.
• Achieve productivity standards while maintaining high levels of customer service.
• Process transactions and respond to inquiries about products and services per department policies.
• Build sustainable relationships with customer accounts through open communication.
• Provide timely feedback on service failures or customer concerns.
• Collaborate with Sales, Operations and Warehousing to meet service expectations.
• Other duties as assigned.

Skills

Microsoft Office

Active listening

Communication skills

Problem solving

Education

High School diploma or GED

Job description

12600 NW 25th Street, Suite 115, Sweetwater , Florida 33182 , United States

About Us

Tradewinds Climate Systems is a wholly-owned subsidiary of Watsco, Inc., the largest, independent HVAC/R distribution company in the world. Headquartered in Miami, FL, Tradewinds provides a pathway for global HVAC manufacturers to deliver innovative and unique products to the North American market. Tradewinds is the exclusive distributor in the United States for Gree, a global manufacturer of high quality air conditioning systems. Tradewinds delivers product across a wide range of channels including traditional wholesale distributors, e-marketplaces and retail. Tradewinds is a company of new opportunities for customers and employees. We are agile and alert to changing market dynamics which allows us to move fast on delivering the latest innovative products to the U.S. market. Our employees thrive in our exciting yet supportive environment where we make things happen fast and deliver top results to our customers. Find out more about Tradewinds at www.twclimate.com Tradewinds Climate Systems is an Equal Opportunity Employer. Tradewinds offers a competitive total pay and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Job Description

Responsibilities:

The ideal candidate is very comfortable with different types of computer software and internet portals as well as having great attention to detail and the ability to learn new things quickly. This person will be very positive and forward-thinking, share new ideas for continued growth for the business, and can constantly adapt to the ever-changing internet world. Gaining an excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within each department will be important to their overall success.

• Investigate and respond to all inbound customer inquiries in a timely, detailed, and accurate manner
• Handle telephone calls, chat, and email communications in a professional and thorough manner
• Develop extensive personal knowledge of products sold on HomeDepot.com and handle common questions from customers about our products, their applications, and configurations
• Achieve productivity standards and goals while maintaining the highest level of customer service
• Process transactions and reply to inquiries about products and services according to established department policies and procedures
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with the Sales, Operations and Warehousing teams to meet and exceed customer's service expectations
• Other duties as assigned

And here is what you will need to be successful:

Qualifications

• High School diploma or GED (required )
• Proficiency in computer skills including Microsoft Office (required )
• Strong computer software skills and active listening (required )
• Past Sales, Sales Support or Customer Service experience (preferred)
• Professional and amicable working manner with a minimum of 2 years relevant customer service experience
• Excellent oral and written communication skills
• Strong problem-solving skills and ability to effectively multi-task
• Tech savvy--knowledge of Microsoft Office and common Web applications and interfaces, familiar with online shopping
• HVAC/R knowledge and experience (Huge Plus)

Status

Full-Time

Position Type

Hourly

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