Customer Service Rep

Interplace, Inc.; Torrance (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A travel services company in California is seeking a customer service representative to manage travel arrangements and inquiries. Candidates must be bilingual in Japanese and English, with strong communication and interpersonal skills. Flexibility for 8-hour shifts is required, including weekends and holidays. This role provides an opportunity to work in a dynamic environment focused on meeting customer needs.

Qualifications

• Ability to work 8-hour shifts, including weekends and holidays.
• Good dependability record is essential.
• Must possess the ability to operate computer terminals for extended periods.

Responsibilities

• Handle all travel arrangements for customers.
• Respond to all travel-related inquiries effectively.

Skills

Bilingual in Japanese and English

Excellent verbal communication skills

Listening skills

Analytical skills

Dependability

Job description

Overview

Job Description: Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs.

Responsibilities

1. Performs Customer Service Functions
2. Performs General Administrative Functions

Required Skills / Knowledge

1. Ability to work 8 hours shifts, and work weekends and holidays
2. Good dependability record
3. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time
4. Travel agency experience (airline reservation & ticketing) preferred
5. Excellent verbal communication skills
6. Reading comprehension skills
7. Interpersonal skills
8. Listening skills
9. Analytical skills
10. Must have a proof to work in the United States legally

Language Skills

• Japanese/English bilingual
  • Japanese – Proficient
  • English – Read/Write/Speak