Customer Service Rep

Domino's; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza delivery brand in Overland Park is seeking a Customer Service Representative to join their team. The role involves responding to customer inquiries across various platforms, processing orders, and maintaining high customer satisfaction levels. Ideal candidates should possess excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. Previous experience in customer service is preferred, and bilingual skills are a plus. A supportive work environment is encouraged.

Qualifications

• Ability to work efficiently in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process customer orders, returns, and exchanges accurately.
• Resolve customer complaints with empathy and patience.
• Document customer interactions and maintain records.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Proven problem-solving skills

Ability to multitask

Customer-focused mindset

Basic computer skills

Bilingual skills (English/Spanish)

Tools

Customer service software

Point-of-sale systems

Job description

• Job Category Org: Store Customer Service Rep

Company Description

New location

Job Description

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Overland Park, United States! We're seeking an enthusiastic and professional individual to be the face of our company and ensure our customers have a positive experience.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Process customer orders, returns, and exchanges accurately and efficiently
• Provide product information and assist customers in making informed decisions
• Resolve customer complaints and concerns with empathy and patience
• Maintain up-to-date knowledge of company policies, products, and services
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Document customer interactions and maintain accurate records in our customer service database
• Identify and escalate complex issues to appropriate departments when necessary
• Participate in ongoing training to enhance customer service skills and product knowledge
• Contribute to a positive work environment by maintaining a friendly and supportive attitude

Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and enthusiastic demeanor
• Ability to multitask and work efficiently in a fast-paced environment
• Proven problem-solving skills and attention to detail
• Basic computer skills and familiarity with customer service software and point-of-sale systems
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to remain calm and professional in challenging situations
• Excellent listening skills and the ability to empathize with customers
• Flexibility to work various shifts, including evenings and weekends
• Previous customer service experience preferred
• Bilingual skills (English/Spanish) a plus, but not required

Additional Information

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!