In-Store Customer Service Pro — Friendly & Multitasking

Domino's; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza delivery brand in Overland Park is seeking a Customer Service Representative to join their team. The role involves responding to customer inquiries across various platforms, processing orders, and maintaining high customer satisfaction levels. Ideal candidates should possess excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. Previous experience in customer service is preferred, and bilingual skills are a plus. A supportive work environment is encouraged.

Qualifications

• Ability to work efficiently in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process customer orders, returns, and exchanges accurately.
• Resolve customer complaints with empathy and patience.
• Document customer interactions and maintain records.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Proven problem-solving skills

Ability to multitask

Customer-focused mindset

Basic computer skills

Bilingual skills (English/Spanish)

Tools

Customer service software

Point-of-sale systems

Job description

A leading pizza delivery brand in Overland Park is seeking a Customer Service Representative to join their team. The role involves responding to customer inquiries across various platforms, processing orders, and maintaining high customer satisfaction levels. Ideal candidates should possess excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. Previous experience in customer service is preferred, and bilingual skills are a plus. A supportive work environment is encouraged.