Customer Service Rep.

Local Finance; Opelika (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Local Finance is seeking a Customer Service Representative to join its team in Opelika, Alabama. The role involves completing a 12 to 18 month training program to prepare for advancement, with responsibilities including outside sales calls, customer collections, and assisting the Branch Manager in financial tasks.

The ideal candidate will have at least one year of relevant experience, preferably in finance or customer service, along with a positive attitude and high energy. A high school diploma is required, and being bilingual is considered a plus.

Qualifications

• Presence and promptness on scheduled workdays.
• Positive attitude, outgoing personality, high energy.

Responsibilities

• Assist in outside sales and customer service functions.
• Conduct outside sales calls and maintain progress reports.
• Assist Branch Manager in finance and collection tasks.

Skills

Customer service experience

Sales skills

Credit and collections knowledge

Bilingual (English & Spanish)

Education

High school diploma

Job description

Local Finance strives to create an environment with its customers based on service, privacy, and trust. Recognizing that our customers often utilize our services for smaller, immediate need purchases, we will constantly work to exceed their expectations.

Job Description

Job Description Local Finance, is seeking a Customer Service Representative. The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be:

• Making outside sales calls and reporting customer activities to the Branch Manager
• Growing the business, bringing customers to the finance office or putting customers in touch with the Branch Manager
• Contacting past due customers for credit and collections
• Collecting past due payments for current clients for credit and collection purposes

Job Responsibilities The Customer Service Representative will assist the Branch Manager with outside sales, credit and collections, customer service, finance, banking, and management functions including:

• Assisting in achieving monthly finance loan volume standards by conducting outside sales and soliciting loans over the telephone and at the credit sales counter
• Completing daily/weekly progress reports and maintaining daily and weekly standards
• Assisting in meeting standards in weekly credit delinquency reduction, finance loan volume, and slow file percentages

Job Requirements The qualified Customer Service Representative is required to be present and prompt on all scheduled workdays while conducting themselves in a professional manner. The ideal Customer Service Representative will have:

• Previous finance / credit and collections experience - not required but a plus
• Education equivalent to high school diploma minimum
• At least one year of experience in outside sales, credit and collections, customer service, finance, banking, credit, and or management
• A positive attitude every day, outgoing personality, higher than average energy level

Qualifications

• Valid Drivers License Required.
• Bilingual (English & Spanish) a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.