Customer Service Rep

Aircraft-Specialties-Inc; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible hours

Paid weekly

Job summary

Aircraft Specialties Inc in Omaha, NE is seeking a Customer Service Representative to handle inquiries, open customer accounts, and maintain comprehensive records. The role supports order processing and customer satisfaction in a fast-paced environment.

This position requires clear verbal and written communication, attention to detail, and reliability. Hours are 7:00am–4:00pm with flexible schedules; starting wage is based on experience and paid weekly.

Qualifications

• High School Diploma and ability to read, write, and speak English.
• Ability to pass a nine-panel pre-employment drug screen and alcohol breath test.
• Background check and pre-employment assessments required.
• Military applicants welcome.

Responsibilities

• Answer product and service questions and attract potential customers.
• Open customer accounts and record account information.
• Maintain customer records and update invoices and data.
• Resolve issues by clarifying complaints and expediting solutions.
• Collect customer information to assist reporting and business decisions.
• Access internal systems to retrieve order information and support CS management.
• Communicate clearly and professionally, in writing and verbally.

Skills

Attention to Detail

Customer Service

Product Knowledge

Problem Solving

Documentation

Listening

Phone

Conflict Resolution

Analyzing Information

Multi-tasking

Teamwork

Organization

Planning

Time Management

Reporting

Inventory Control

Data Entry

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

EOE Statement Aircraft Specialties Inc is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, marital status, disability status, protected veteran status or any other characteristic protected by law.

About the Organization Aircraft Specialties is a repair facility that overhauls aircraft wheels and brakes. We have been operating as a repair station since 1985,serving over twenty five countries. We are located in Omaha,NE and Dallas,TX. Aircraft Specialties is a family run business with family values. We believe that superior quality along with great customer service is the key to our success. The demand for our service continues to grow at an exciting pace, making the future of our company look even brighter.

Description

ASI is looking for a highly motivated and energetic Customer Service Representative. This job is fast paced and mentally demanding. Previous aircraft maintenance experience is desired but not required. Hours of operation are 7:00am to 4:00pm and flexible hours are available.

Customer Service Representative Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information, through invoices, data entry, and bill backs
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Accesses the company's internal systems to obtain and extract order information and provide customer service management.
• Ability to communicate clearly and professionally, both verbally and in writing.

Skills/Qualifications

Attention to Detail, Customer Service, Product Knowledge, Problem Solving, Marketing, Documentation, Listening, Phone, Conflict Resolving, Analyzing Information, Multi-tasking, Teamwork, Coordination, Organization, Planning, Time Management, Reporting, Inventory Control, Equipment Maintenance, Data Entry, Dependable, Microsoft Office

Requirements

All applicants must possess a High School Diploma as well as be able to read, write, and speak the English language. All applicants must pass a nine-panel pre-employment drug screen and alcohol breath test. Employees in this position will be subject to bi-weekly random nine panel drug and alcohol breath test as well. ASI is a drug free workplace with a zero-tolerance drug and alcohol policy, as we must comply with FAA requirements. All applicants must submit to a background check and pre-employment assessments. Applicants must be responsible and motivated individuals. Prior Military applicants are always welcome.

Starting wage for this position is based on experience and qualifications. Paid weekly.

Full-Time/Part-Time Full-Time

This position is currently accepting applications.