Customer Service Rep

Aircraft-Specialties-Inc; Omaha (NE); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Aircraft Specialties Inc. is seeking a highly motivated Customer Service Representative in Omaha. The role is fast-paced and requires clear communication; hours are 7:00am–4:00pm with flexible options. Starting wage is based on experience and qualifications, with weekly pay and a drug-free workplace.

Applicants must have a High School Diploma, be able to read, write and speak English, and pass a nine-panel drug screen and background check. Prior military applicants are welcome.

Qualifications

• All applicants must possess a High School Diploma and be able to read, write, and speak English.
• Must pass a nine-panel pre-employment drug screen and alcohol breath test; background checks required.
• Prior Military applicants are always welcome.

Responsibilities

• Answer product and service questions; attract potential customers and open accounts.
• Maintain customer records and update information through invoices and data entry.
• Resolve product or service problems by clarifying complaints and expediting corrections; follow up for resolution.

Skills

Attention to Detail

Customer Service

Product Knowledge

Problem Solving

Marketing

Documentation

Listening

Phone

Conflict Resolving

Analyzing Information

Multi-tasking

Teamwork

Coordination

Organization

Planning

Time Management

Reporting

Inventory Control

Equipment Maintenance

Data Entry

Dependable

Microsoft Office

Education

High School Diploma

Job description

EOE Statement Aircraft Specialties Inc is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, marital status, disability status, protected veteran status or any other characteristic protected by law.

About the Organization Aircraft Specialties is a repair facility that overhauls aircraft wheels and brakes. We have been operating as a repair station since 1985,serving over twenty five countries. We are located in Omaha,NE and Dallas,TX. Aircraft Specialties is a family run business with family values. We believe that superior quality along with great customer service is the key to our success. The demand for our service continues to grow at an exciting pace, making the future of our company look even brighter.

Description

ASI is looking for a highly motivated and energetic Customer Service Representative. This job is fast paced and mentally demanding. Previous aircraft maintenance experience is desired but not required. Hours of operation are 7:00am to 4:00pm and flexible hours are available.

Customer Service Representative Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information, through invoices, data entry, and bill backs
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Accesses the company's internal systems to obtain and extract order information and provide customer service management.
• Ability to communicate clearly and professionally, both verbally and in writing.

Skills/Qualifications: Attention to Detail, Customer Service, Product Knowledge, Problem Solving, Marketing, Documentation, Listening, Phone, Conflict Resolving, Analyzing Information, Multi-tasking, Teamwork, Coordination, Organization, Planning, Time Management, Reporting, Inventory Control, Equipment Maintenance, Data Entry, Dependable, Microsoft Office

Requirements

All applicants must possess a High School Diploma as well as be able to read, write, and speak the English language. All applicants must pass a nine-panel pre-employment drug screen and alcohol breath test. Employees in this position will be subject to bi-weekly random nine panel drug and alcohol breath test as well. ASI is a drug free workplace with a zero-tolerance drug and alcohol policy, as we must comply with FAA requirements. All applicants must submit to a background check and pre-employment assessments. Applicants must be responsible and motivated individuals. Prior Military applicants are always welcome.

Starting wage for this position is based on experience and qualifications. Paid weekly.

Full-Time/Part-Time Full-Time

Location Omaha

Open Date 8/19/2026

Position Requirements All applicants must possess a High School Diploma, or equivalent, as well as be able to read, write, and speak the English. Applicants must pass a nine- panel pre-employment drug screen and alcohol breath test. ASI is a drug free workplace with a zero-tolerance drug and alcohol policy. Prior Military applicants are always welcome.

Close Date

Hiring Manager(s) Timothy Thornton

Number of Openings 1

Post Internal Days 0

This position is currently accepting applications.

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