Customer Service Rep

Handyman Connection of McKinney, TX; McKinney (TX); On-site; Full time

Job summary

A leading company in home repairs is seeking a Customer Service Team member in McKinney, TX. The role involves connecting homeowners with skilled tradespeople, scheduling appointments, and providing excellent customer service. Enjoy competitive pay, performance bonuses, and a supportive work environment without night or weekend shifts.

Benefits

Competitive Pay

Performance Bonuses

Excellent Training and Support

Branded Apparel

Qualifications

• Experience in Customer Service or Telemarketing preferred.
• Knowledge of home repair and remodeling is a plus.

Responsibilities

• Schedule appointments and dispatch tradespeople.
• Manage customer support, job tracking, billing, and phone calls.

Skills

Communication

Customer Service

Time Management

Tools

Outlook

Excel

Word

CRM

PowerPoint

Job description

If you enjoy working with people and are an excellent communicator with good computer skills, then this may be the job for you.

Handyman Connection helps home owners do repairs, maintenance, and renovations to their homes. We provide them with a trusted source for home improvements by connecting them with our team of skilled tradespeople.

As a member of the Customer Service Team, you will work with home owners to help them get their repairs and renovations done. You will draw from our team of skilled tradespeople to match the best person to the job. The role involves scheduling appointments and dispatching the tradespeople.

There is also the opportunity to assist with accounting, office management, sales, marketing, and project management, depending on your interests and skills.

What You Will Receive

Earn competitive pay: $16-$20 per hour; depending on experience

Performance bonuses

Work during normal business hours with some flexibility – no nights or weekends!

Professional office with a friendly touch!

Excellent training and support

Branded apparel

Responsibilities & Skills

Strong telephone and written communication skills

Dedication to excellent customer service

Outgoing personality; enjoys working with people

Able to manage small business details while working independentlyManage time and responsibilities - scheduling, customer support, job tracking, billing, phone calls, etc.

Confident with typical computer skills - ex Outlook, Excel, Word, CRM, PowerPoint

Knowledge of home repair and remodeling is a plus

Experience working in a Customer Service or Telemarketing Role preferred

Check us out at: HandymanConnection.com/McKinney