Customer Service Rep

Lincare Holdings Inc.; Grand Rapids (MI); Híbrido; USD 36.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Descripción de la vacante

Lincare Holdings Inc. is seeking a responsive customer service professional in Michigan to interact with customers by phone, answer questions, educate on products/services, and ensure accurate documentation and order entry.

The role includes verifying demographics, assessing needs, and confirming physician orders, with a focus on compliance and quality service. The position requires basic education (GED or high school), quick computer data entry, and the ability to train others as needed.

Formación

• Read and analyze patient orders
• Effectively communicate with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsabilidades

• Communicates with customers via inbound and outbound calls and dialer-generated outbound calls
• Assesses customer needs for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Educación

High School Diploma/GED

Computer entry

Licensing requirements for location

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

EEO is the Law

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