Customer Service Rep

Medieval Times Dinner & Tournament - Dallas; Lawrenceville (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Paid time off

401K with match

Medical, dental, vision

Complimentary Medieval Times show票

Job summary

Medieval Times Dinner and Tournament is seeking part-time and full-time Customer Service Representatives for our national Call Center in the Atlanta Castle, Lawrenceville, GA. Bilingual English/Spanish preferred. You will assist guests, answer questions about the show, and help with ticket purchases.

Work hours are flexible to accommodate nights, weekends, and holidays. We offer paid time off, 401K with match, medical/dental/vision, and complimentary show tickets.

Qualifications

• High school diploma or equivalent.
• Prior guest service experience preferred.
• Bilingual English/Spanish is preferred.

Responsibilities

• Answer a high volume of guest calls with care and professionalism.
• Provide information about show, pricing, and packages.
• Assist guests in purchasing show tickets and upsell upgrades.
• Address guest concerns and coordinate ticket changes when needed.

Skills

Customer service

Sales

Listening

Communication

Multitasking

Problem solving

Bilingual English/Spanish

Basic computer skills

Education

High School diploma

Job description

Medieval Times is searching for both Part-Time and Full-Time Customer Service Representatives for our national Call Center located in the Atlanta Castle in Lawrenceville, GA. Bi-lingual (English/Spanish) preferred!

Our Customer Service Representatives work with guests across the country (and the world!) to answer questions about our show and assist with ticket purchases for all 10 of our North American Castles.

Who We Are

Medieval Times Dinner and Tournament is North America's number one dinner attraction. We are also a pretty fantastic place to work! We are a fun and passionate team of people who work hard, laugh a ton, and genuinely love creating memorable experiences for our guests. We believe in putting people first (both our team members and our guests!), giving back to our communities, and that it's ALWAYS the year of the horse!

What We Offer

• Great company culture with a welcoming and fun work environment


• Casual dress code every day


• Incoming calls focused on ticket sales, not complaints or conflict resolution


• Call Center hours that can complement outside school and work schedules


• Incentive programs and contests


• Complimentary Medieval Times show tickets


• Paid time off; 401K with match; medical, dental, vision and short-term disability for full-time employees

Who YOU Are

• Genuinely love people and guest service (being friendly, courteous, and helpful)


• Have great sales, listening and communication skills


• Like working in a fun, fast-paced environment


• Demonstrate accuracy, detail-orientation and a strong ability to multitask


• Love solving problems and finding ways to help


• Have basic computer skills


• Can work varied hours/days including nights, weekends, and holidays with extended sitting

What You Would Do

• Answer a high volume of guest calls with awesome care and professionalism


• Provide information about our show, pricing, and packages


• Help guests purchase show tickets and proactively sell upgrade experiences


• Effectively work to resolve any guest concerns, complaints or ticket changes

What You’ve Already Done

• Have a High School diploma or equivalent


• Have previous guest service experience