Call Centre Customer Service

Logfret; Warren (MI); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Job summary

A logistics company in Warren, Michigan is seeking a Customer Service Representative to provide exceptional internal and external customer service. The ideal candidate should possess strong communication skills and have experience with Microsoft Office. Responsibilities include managing the switchboard, assisting with client access, and maintaining customer accounts. Benefits include competitive hourly pay, paid time off, and various insurance programs. This role requires a high school diploma or GED, and previous customer service experience is preferred.

Qualifications

• 1 year of proven customer service experience required.
• Must be able to lift up to 25 pounds.
• Ability to multi-task and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer incoming phone calls.
• Provide information to customers via phone and email.

Skills

Strong communication skills

CRM database experience

Microsoft Office: Word and Excel

Education

High school diploma or GED

Job description

About the job Call Centre Customer Service

LogFret seeks an experienced Customer Service Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.

Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties.

This is the perfect role for someone with strong communication skills and a friendly yet professional telephone manner. You will have good IT skills, specifically with Microsoft Word and Excel with CRM database experience, and ideally have a knowledge and understanding of responsibility for defects.

Responsibilities:

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords for clients.
• Provide information to customers via phone and email.
• Use various systems, software, and support tools efficiently.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Physical Demands:

• Must be able to lift up to 25 pounds.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend and squat periodically.

Education & Experience:

• High school diploma preferred.
• Ability to successfully multi-task, works efficiently, and meet deadlines.
• Ability to work independently and in a team environment.
• Must have experience with Microsoft Office: Word and Excel.

Requirements:

• Must have 1 years of proven customer service experience.
• Drug Screening.
• Customer service skills and the ability to communicate professionally required.
• High school diploma or GED.
• Pre-employment background check required.
• Life Insurance.
• $30.50 per hour.
• Paid Time Off (PTO).
• 401(k)
• Medical, dental, and vision insurance programs.
• Monthly Bonus.
• About Logfret:
• Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.