Customer Service Rep

Beck Propane; Fremont (OH); Vor Ort; USD 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

Health Savings Account (HSA)

401(k) with company match

Employee Assistance Program (EAP)

Life, AD&D, and disability coverage

Paid holidays and time off

Basic life/AD&D coverage

Zusammenfassung

Beck Propane is dedicated to reliable, responsive service that keeps homes warm and communities powered. You’ll be at the center of customer communication, turning questions and issues into long-term relationships, collaborating with the General Manager, Service Center, and delivery teams to ensure customers receive what they need accurately and on time.

In this role you’ll handle calls, support retention and billing accuracy, and contribute to smooth operations across our service areas.

Qualifikationen

• High school diploma or GED or equivalent experience.
• 1-2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Aufgaben

• Handle inbound and outbound customer calls with clear, respectful communication.
• Support growth and retention by resolving concerns and following up until full closure.
• Assist with outbound campaigns to retain customers and collect on past-due balances.
• Assist with daily delivery and service operations and update customer accounts.
• Provide administrative support including documentation and billing accuracy.
• Assist with accounts payable processing and other office operations as needed.

Kenntnisse

Customer service

Phone communication

Attention to detail

Reliability

Ausbildung

High school diploma or GED

Tools

Billing systems familiarity

Office software basics

Jobbeschreibung

Every interaction a customer has with Beck Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you'll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You'll Do

You'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days:
You're confidently handling customer calls end-to-end, proactively identifying issues before they escape, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

What You'll Actually Do in Your First 30 Days

• Learn EDP's customer systems, routing processes, and service workflows through hands-on training
• Begin handling inbound customer calls independently, with guidance on more complex issues
• Partner with the General Manager to understand customer retention goals and current challenges
• Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

• High school diploma, GED, or equivalent experience
• 1-2 years of professional customer service experience
• Comfort handling phone-based conversations with customers about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Nice to Have

• Experience in utilities, energy, logistics, or service-based industries
• Familiarity with billing systems, route management, or customer account maintenance
• Experience supporting retention, collections, or outbound calling campaigns
• Prior administrative or office operations experience
• Exposure to accounts payable or basic finance processes

What We Offer

Pay Rate: $19-23 per hour (Depending on experience)

In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Employee Assistance Program (EAP)
• Voluntary life, AD&D, and short-term disability coverage
• Paid holidays and time off
• $50,000 basic life/AD&D and long-term disability at no cost

Our Culture

We believe people do their best work when they’re supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that’s how we show up for our customers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.