Customer Service Rep

Domino; Clewiston (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino in Clewiston, FL is seeking a Store Customer Service Rep to take orders, answer questions, and ensure fast, accurate service with a friendly, positive attitude. You will handle carry-out and payments as needed, assist in making pizzas, keep the makeline and soda coolers stocked, and maintain store image standards while supporting the delivery team.

The role requires standing most of the shift, occasional lifting up to 35 lbs, and willingness to help in any store task to ensure smooth

Qualifications

• Experience in customer service is preferred.
• Ability to handle cash transactions accurately.
• Good communication and friendly demeanor.
• Ability to work in a fast-paced environment.
• Willingness to assist with various store tasks as needed.

Responsibilities

• Take customers' orders in a positive manner and answer questions.
• Use suggestive selling techniques with every call or order.
• Answer the phone promptly and complete orders accurately and neatly.
• Maintain cleanliness of phone and customer areas; assist in pizza assembly and makeline.
• Assist in stocking soda coolers and supplies; support delivery staff as needed.

Skills

Customer service

Communication

Cash handling

Order accuracy

Teamwork

Job description

• Job Category Org: Store Customer Service Rep

Company Description

We treat our employees as family!

Job Description

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

PHYSICAL REQUIREMENTS

Lifting: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT: FLOOR TO COUNTER

Carrying: Occasional
Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Standing: Constant
Surface: Tile

Walking: Frequent
Surface: Tile
DISTANCE: WITHIN STORE

Reaching: Occasional
Level: Floor to 6 or 7 feet

Twisting: Occasional May twist at waist or turn entire body

Bending: Occasional May bend at waist or turn entire body

Squatting: Occasional May squat or bend to reach floor

Climbing: None

Pushing / pulling: Occasional Mop bucket and dough trays on dollies

Foot controls: None

Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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