Customer Service Rep

Lincare Holdings Inc.; Clearwater (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Lincare Holdings Inc. is hiring a Customer Service Rep - CHRG to assist with held revenue by collecting required documentation, communicating with customers and payers, and applying payer medical policy knowledge in line with standard operating procedures.

The role emphasizes accuracy, timely resolution, and collaboration with internal teams to improve claim processing and audit readiness. Hardware requirements and HIPAA compliance are part of the daily workflow.

Qualifications

• High School Diploma or GED required.
• 1+ year in held revenue, accounts receivable, medical billing, or related healthcare reimbursement preferred.
• Familiarity with payer requirements, policies, and coverage guidelines preferred.

Responsibilities

• Assist with held revenue by obtaining, reviewing, and validating required documentation to support claim resolution.
• Communicate with customers, payers, and internal teams to gather information and resolve outstanding issues.
• Apply knowledge of payer medical policies, coverage criteria, and reimbursement guidelines to ensure accurate claim processing.
• Follow standard operating procedures to maintain compliance, consistency, and quality.
• Monitor accounts for delays or gaps and take proactive steps to resolve them.
• Identify trends or recurring issues and escalate or propose solutions as appropriate.
• Collaborate with team to streamline processes and improve performance.
• Maintain accurate records in company systems to support audit readiness.
• Meet productivity, quality, and turnaround time expectations.
• Participate in training and policy updates to stay current with payer requirements.

Skills

Excel

Microsoft Word

Attention to detail

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

None

Job description

The Customer Service Rep - CHRG assists with held revenue by collecting required documentation, communicating with customers, and applyingpayer medical policy knowledge in alignment with standard operating procedures.

• Identifies opportunities thatenhance operational efficiency and improve overall results

JOB FUNCTIONS

• Assists with held revenue by obtaining, reviewing, and validating required documentation to support claimresolution
• Communicates with customers, payers, and internal teams to gather information, clarify requirements, andresolve outstanding issues
• Applies knowledge of payer medical policies, coverage criteria, and reimbursement guidelines to ensure accurateclaim processing
• Follows established standard operating procedures to maintain compliance, consistency, and quality in allworkflows
• Monitors accounts for delays, missing documentation, or policy-related barriers and takes proactive steps toresolve them
• Identifies trends, gaps, or recurring issues that impact revenue flow and escalates or recommends solutions asappropriate
• Collaborates with team members to streamline processes, enhances operational efficiency, and improve overallperformance results
• Maintains accurate records, notes, and documentation within company systems to support audit readiness andtransparency
• Meets productivity, quality, and turnaround time expectations as defined by departmental standards
• Participates in training, policy updates, and continuous improvement initiatives to stay current with payerrequirements and internal processes

Qualifications.

Education

• High SchoolDiplomaor General Education Degree (GED), Required

Work Experience

• 1 year or more in held revenue, accounts receivable, medical billing, orrelated healthcare reimbursement functions, preferred
• healthcare industry, durable medical equipment (DME), orinsurance verification is a plus

Knowledge, Skills, and Abilities

• payer requirements, medical policies, and coverage guidelines, preferred
• Proficiency with Microsoft Excel and Word, including data entry, documentation management, andbasic reporting
• Strong attention to detail to analyze account information and identify discrepancies
• Effective written and verbal communication for interacting with customers, payers, and internalteams
• manage multiple tasks, prioritize workload, and meet productivity and qualityexpectations
• Comfortable working in a fast paced, process driven environment with evolving payer requirements
• This position requires use of your own equipment
  • Internet Service Type: Cable or Broadband
  • Network Firewall on the Internet Connection
  • Connection Type: Wired to ISP Modem
  • Latency to Florida or Tennessee Data Centers / Ping: < 30ms
  • Download Speed: Minimum 80 Mbps
  • Upload Speed: Minimum 10 Mbps
  • Monitor Size: Minimum 20" Dual Monitors
  • Processor Speed: Minimum 1.5 GHz -- Preferred 2.0 GHz
  • Main Memory (RAM): Minimum 8GB
  • Free Disk Space: Minimum 1GB
  • Keyboard: Wired (Wireless not supported)
  • Mouse: Wired (Wireless not supported)
  • Audio: USB Headset (Bluetooth/AUX not supported)
  • Network Connector: Wired Ethernet
  • Webcam
  • OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)
  • OS Update: Automatic
  • Antivirus: Automatic updates, always scan mode
  • Windows Firewall (Enabled)
  • Supported Browsers: Chrome, Edge (Preferred)
  • HIPAA compliant workspace (Room with a door)
  • Functional work surface (Desk) and chair
  • Distraction-free environment

Employer Privacy Policy

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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