Customer Service Rep

Tucker Materials; Boston (MA); On-site; USD 34,701 - 44,179; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Job summary

Tucker Materials is seeking a Customer Service Representative to provide exceptional service to customers in a fast-paced environment. Your responsibilities will include professional communication, assisting with orders, and maintaining product knowledge for customer inquiries.

The ideal candidate will have strong organizational skills, a high school diploma, and proficiency in computer tasks. The position offers a competitive hourly rate and comprehensive benefits, including medical, dental, and a 401(k) retirement plan.

Qualifications

• Ability to manage stress and meet deadlines.
• Problem-solving skills and the ability to prioritize tasks.
• Strong verbal and written communication skills.

Responsibilities

• Provide professional customer communications via phone and in person.
• Greet customers and determine their needs.
• Take orders and assist customers with product knowledge.

Skills

Customer communication skills

Organizational skills

Bilingual (preferred)

Computer skills

Education

High school diploma or GED

Job description

Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast‑paced, hands‑on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities

• Provide professional phone, face‑to‑face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Basic Qualifications

• High school diploma or GED equivalent.
• Ability to self‑manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Required Cognitive Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

Compensation

The base salary for this position typically falls within the range of $25.19 to $32.07 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance‑based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location

Karpp – Boston
480 East First Street
Boston, MA 02127

Benefits

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs.

Legal Information

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221 or by email to [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.