Customer Service Rep

Cowtown Materials, Inc.; Boston (MA); On-site; USD 34,701 - 44,179; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Holidays and Vacation Days

Professional Growth Opportunities

Job summary

A national building materials distributor is seeking a customer service representative in Boston, MA. The ideal candidate will thrive in a fast-paced environment, providing exceptional service through various communication channels. Key responsibilities include greeting customers, taking orders, and ensuring product knowledge. Requirements include a high school diploma, strong computer skills, and bilingual abilities preferred. The role offers competitive hourly pay, with additional benefits and opportunities for advancement.

Qualifications

• Strong computer skills to manage company systems.
• Ability to self-manage and interact comfortably with the public.
• Attention to detail in customer service interactions.

Responsibilities

• Provide professional customer communications.
• Take orders via phone and in-person.
• Greet customers and identify their needs.

Skills

Customer communication

Organizational skills

Bilingual communication

Computer skills

Education

High school diploma or GED equivalent

Job description

Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands‑on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities

• Provide professional phone, face‑to‑face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Basic Qualifications

• High school diploma or GED equivalent.
• Ability to self‑manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Required Cognitive Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement.

The base salary for this position typically falls within the range of $25.19 to $32.07 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance‑based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location

Karpp - Boston480 East First Street Boston, MA 02127

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.