Customer Care Tech

Intermountain Healthcare; Wheat Ridge (CO); On-site; USD 55,276,000 - 71,951,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, CO seeks an Inventory Coordinator to manage department inventory, ensure supplies are stocked, and support daily operations. Schedule: Thursday - Saturday, 12:30pm–11:00pm, approx. 40 hours/week.

Responsibilities include par level maintenance, order fulfillment, document processing, and system-driven inventory management. The role emphasizes collaboration with Supply Chain, accurate data entry, and adherence to hospital policies.

Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Ability to understand and speak English clearly and follow instructions.
• Experience with word processing, spreadsheets, internet, e-mail, scheduling apps.
• Attention to detail, accuracy, and dependability.
• Ability to visually inspect boxes, packing slips, and reports.
• Experience using pallet jack and other materials handling equipment.
• Experience in healthcare supplies distribution.

Responsibilities

• Perform inventory control, set par levels, and keep supplies organized.
• Order and deliver supplies to departments using appropriate systems.
• Process documents per policy to ensure accurate data entry.
• Communicate supply levels and changes to staff and troubleshoot issues.
• Assign tasks to backup personnel as needed.
• Restock supplies considering shelf life and par cart organization.
• Demonstrate cycle count proficiency and certification if needed.
• Validate incoming product via tote scanning and delivery using system tools.
• Utilize SCIS to manage distribution, inventory, receiving, and reports.
• Ensure policy compliance and coordinate with stakeholders on issues.

Skills

Materials Management

Medical Supply Distribution

Supply Chain Processes

Warehouse Inventory Management

Warehouse Management System (WMS)

Excellent Team Player

Continuous Improvement (CI)

Education

Six Months of related Materials Management experience.

Job description

Intermountain Health Lutheran Hospital

Job Description

This position is responsible for managing inventory activities for assigned departments or clinical programs. Key responsibilities include distributing and maintaining supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day-to-day management of inventory for the assigned department, facility, or clinical program, ensuring smooth operations and availability of necessary supplies.

Schedule: Thursday - Saturday

Hours: 12:30pm - 11:00pm

Essential Functions

• Perform inventory control on stock and non-stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized. Act as liaison between Supply Chain and assigned department, facility, or clinical program.
• Order and deliver supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.
• Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to Intermountain policy and procedure to ensure prompt and correct computer input and filing.
• Communicate information concerning supply levels, new products, standardization, and implementation to relevant department staff. Troubleshoot issues for problem resolution.
• Assign tasks to backup or fill in for Coordinator I.
• Restock supplies in identified storage locations, considering shelf life (product rotation) and the configuration and maintenance of par cart areas.
• Demonstrate proficiency in cycle count process; cycle count certification may be appropriate depending on assigned areas.
• Validate incoming product via tote scanning, verification, and tote delivery using 'Counter' and 'Delivery' functions.
• Utilize the SCIS system to ensure distribution, inventory, receiving, departmental files, and reports are managed in accordance with auditing, accounting, and other regulatory agencies.
• Ensure compliance with policy and standard operating procedures. Research and resolve SCIS-related problems for assigned inventories and coordinate with appropriate stakeholders or clinical program and SCO Business Applications Team. Review daily, weekly, and monthly reports for assigned locations.

Skills

• Materials Management
• Medical Supply Distribution
• Supply Chain Processes
• Warehouse Inventory Management
• Warehouse Management System (WMS)
• Excellent Team Player
• Continuous Improvement (CI)

Required Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
• Experience in a role working with healthcare supplies.

Preferred Qualifications

• One year of healthcare related distribution experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.
• Expected to bend, lift, and carry patient files, documents, equipment, and supplies.
• Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.

Location

Intermountain Health Lutheran Hospital

Work City

Wheat Ridge

Work State

Colorado

Scheduled Weekly Hours

40

Hourly Range

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.31 - $25.11

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

All positions subject to close without notice.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/em...)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Other duties may be assigned by the supervisor.

Thanks for your interest in continuing your career with our team!