Customer Service Rep

AUX Home Services; Alabama; On-site; USD 30,000 - 40,000; Full time

Job summary

A home services provider in Alabama is seeking a Customer Service Representative committed to excellent service. The ideal candidate will be goal-oriented, have a pleasant demeanor, and demonstrate empathy towards customers. This role involves participating in continuous training to uphold the company's standards and mission. Join a trusted team with over 30 years of experience serving the Birmingham region.

Qualifications

• Goal-oriented, self-starting, and energetic.
• Willing to pursue continuous training.
• Genuine empathy for customers.

Skills

Confident in abilities

Pleasant telephone demeanor

Customer empathy

Job description

AUX Home Services has been helping the plumbing, heating, cooling, and electrical needs of homes across Jefferson and Shelby Counties for over 30 years.

The AUX Home Services difference is in our dedication to providing you with the very best in service, from turning up on time, to being clean and tidy, and always providing you with the pricing before we begin any work. It's a dedication which has meant we are now the trusted choice in tens of thousands of homes across the Birmingham, Alabama region.

Position Qualifications:

The C.S.R. must be goal-oriented, self-starting, and energetic. This individual must be willing to pursue and actually participate in continuous training. This person must have a genuine empathy for customers and a willingness to help others.

Requirements:

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Listed below is a representation of knowledge, skills, and/or abilities necessary to meet the minimum job requirements.

Skills, Knowledge, and Abilities:

1. Must be confident in his/her abilities.
2. Must believe in him/her self and the company.
3. Must believe in the company Mission Statement, and the CSR’s work must reflect his belief.
4. Must be able to work with co-workers to get the job done correctly and in the best interest of our customers, while abiding by company policies.
5. Must have a very pleasant telephone demeanor and be able to demonstrate good customer empathy.