Customer Service (remote work )

Freddie Mac; Los Angeles (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading financial services company seeks candidates for remote customer service positions. This opportunity offers flexible hours and the potential for career advancement while providing essential support and assistance to clients. Join a collaborative team focused on improving client satisfaction and making a significant impact within the organization.

Benefits

Flexible hours

Remote positions available

Supportive work environment

Career advancement opportunities

Qualifications

• Must be available and punctual for scheduled work shifts.
• Previous experience in a customer service role preferred.
• Bilingual abilities to assist a diverse client base.

Responsibilities

• Answer client inquiries and provide product information.
• Assist clients with account management and service issues.
• Maintain accurate records of client interactions.

Skills

Exceptional phone and listening skills

Strong written and verbal communication skills

Ability to work independently and as part of a team

Strong problem-solving skills

Education

High School Diploma or GED

Tools

CRM software

Job description

Employer Industry: Customer Service

Why consider this job opportunity:
- Flexible hours to accommodate work-life balance
- Remote positions available, allowing work from home
- Opportunity for career advancement within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and overall experience

What to Expect (Job Responsibilities):
- Answer client inquiries and provide product information
- Assist clients with account management and service issues
- Maintain accurate records of client interactions
- Collaborate with team members to improve service delivery
- Stay updated on product knowledge to effectively assist clients

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with CRM software or similar tools
- Bilingual abilities to assist a diverse client base
- Strong problem-solving skills
- Experience in a fast-paced environment

#CustomerService #RemoteWork #CareerOpportunity #FlexibleHours #ClientSatisfaction

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