Customer Service (remote work )

Path Arc; Compton (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service firm is seeking a customer service representative based in California. Responsibilities include managing inquiries via calls, emails, and chats while providing excellent service. Applicants must have customer service experience and strong communication skills. Benefits include health insurance, retirement plans, and flexible hours, with remote positions available.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or related field.
• Excellent communication skills over phone and other platforms.
• Basic computer skills.
• Ability to listen actively and provide resolutions.
• Customer-focused mindset.

Responsibilities

• Manage incoming calls, emails, and chats.
• Assess customer needs and provide appropriate solutions.
• Record and organize customer interactions.
• Strive to meet personal and team goals.

Skills

Customer communication

Problem-solving

Multitasking

Time management

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)