Customer Service (remote work )

Path Arc; Chino (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service-focused company in California is seeking a Customer Service Representative to handle client inquiries and provide product information. The role involves excellent communication skills, customer care, and the ability to multitask. Ideal candidates should have prior customer support experience and reside in California. This position offers health insurance, an excellent retirement plan, and flexible hours, with remote options available.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support, client services or sales.
• Ability to actively listen and relay information clearly.
• Customer-focused approach for positive experience and resolution.

Responsibilities

• Manage incoming calls, emails, and chats effectively.
• Record and organize customer interactions accurately.
• Upsell products or services when needed.

Skills

Customer support experience

Excellent communication

Basic computer skills

Multitasking

Time management

Customer-focused

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)